We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe.
Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.
It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.
Ready to awaken your best with us?
What you'll do
- Own performance and strategic development of external logistics partners (last-mile carriers and 3PLs)
- Act as main interface between Emma and logistics vendors, from ops teams to senior management
- Define and manage SLAs, KPIs, and structured performance improvement plans
- Monitor network KPIs such as OTIF, lead times, claim rates, cost per order, backlog, and service quality
- Lead performance deep dives and turn data into clear, actionable initiatives
- Drive regular business reviews and continuous improvement with partners
- Identify network gaps and support onboarding of new carriers and 3PLs when needed
- Work cross-functionally with Supply Chain, CX, Finance, Tech, and Commercial to align logistics with business needs
- Support on major issues when required, with a focus on root causes and structural fixes, not only daily operations
Who we're looking for:
- Experience in logistics, supply chain, or operations with strong exposure to carrier and 3PL management
- Strong understanding of logistics networks, trade-offs between cost, service, and scalability
- Comfortable managing KPIs, SLAs, and performance discussions with external partners
- Experience leading cross-functional projects and influencing without direct authority
- Analytical and structured, able to translate data into operational and strategic actions
- Partner-facing, confident in both operational topics and performance reviews
- Experience in e-commerce, consumer goods, or international logistics is a plus
What we offer:
- Pet-friendly office environment.
- Discounts on our products.
- Health insurance, including dental.
- 24 vacation days.
- A multicultural and international work environment.
- Company events that are actually enjoyable and build meaningful connections.
- Ownership, trust, and support from day one to grow your career.
Become an Emmie
We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.
We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.