How we hire
Interested in joining Emma? Find out how we hire!
HOW WE HIRE
General Roles
Steps
1. Introductory Interview (30 mins)
A get to know you conversation, where we get to know your background, motivation, and why you’re interested in Emma. We’ll also walk you through the role and answer any questions you have.
Non-Technical Teams include:
Americas Commercial, APAC Commercial, EU Ecommerce, Finance, Marketing, Operations Americas, Operations APAC, Operations EU, People & Organisation, Product, Technology, Offline APAC, Offline Europe
2. Predictive Index Cognitive
After a successful precall, we will invite you for a 15-minute cognitive assessment, which helps us better understand how you work and think.
3. Technical Interview (60 mins)
If everything’s aligned, you’ll meet two Emmies from the hiring team. We’ll explore your skills, thought process, and how you’d approach challenges in the role.
4. Generic Interview (60 mins)
You’ll be invited to a generic interview which includes a ,conversation with two Emmies from different departments focused on collaboration, personality, and Emma DNA fit.
5. (Optional) Final Interview
If there are any remaining areas we’d like to explore further, you’ll have one last conversation with 1-2 other Emmies.
6. Feedback & Next Steps
After the interviews, someone from our Recruiting Team will reach out to share feedback and what comes next.
7. Offer
We’re excited to invite you to join Emma!
Frequently Asked Questions
Below you can find frequently asked questions from candidates in the General recruitment process.
Where do I apply and are roles still open?
When you apply to any of our job openings, you’ll be redirected to our application portal. Only positions that are still open and unfilled are visible on our website.
Can I apply for multiple positions?
Yes, but it’s not necessary. Our recruiters will review your profile and may suggest more suitable roles, reaching out to you before considering you for another position.
What is the process like and when will I hear back?
Our process includes an initial screening, interviews, and potentially a Recruiting Day. We typically respond within 1 week after each stage, and you’ll hear back within a week after your final interview.
Will I receive feedback?
Due to the high volume of applications, we can’t always provide detailed feedback after the initial call, but we will keep you informed about next steps.
Why wasn’t I invited to an interview?
We receive over 3000 applications per month, and while many candidates are highly qualified, not everyone can be invited to interview.
What can I expect from interviews? Do I need to prepare?
Interviews focus on your personality, strengths, and fit within the company. You may encounter brain teasers or case studies, but extensive preparation isn’t required. It’s helpful to reflect on past experiences and come with questions.
Are the interviews virtual? Can it be rescheduled?
All interviews are currently held virtually, and all hiring steps take place online. If you can’t attend, we can reschedule or split interviews across multiple days.
What language is the process in?
The entire hiring process is conducted in English, so please ensure your application is submitted in English.
Why is the PI Assessment required?
It helps us understand your personality and assess mutual fit.
Can I get my PI Assessment results?
Yes, if you complete the cognitive assessments, you can request your results via email at dream@emma-sleep.com.
Can I retake the PI Assessment or get a new link?
Retakes are not allowed for fairness reasons. Results are valid for 6 months, after which you can reapply and retake the assessment. You have 4 days to complete it, and extensions are only granted in exceptional cases.
What if I experience technical issues during the PI Assessment?
For any errors or issues, contact dream@emma-sleep.com and the team will assist you.
HOW WE HIRE
Senior Leadership Roles
01
Introductory Interview (30-45 mins)
This first interview is focused on asking some general questions about your past experiences and putting them into scenarios of Emma. We will also brief you in depth on the position so bring all of the possible questions in this first call.
02
Predictive Index Cognitive + Behavioral Assessment
The assessment takes 25 minutes and can be completed anytime before the second interview. It serves as a tool to guide discussions and inform decisions during the interview process.
03
First virtual interview with a senior leader(s)
In most cases, this will be mainly domain focus interview. This is an opportunity for both parties to get to know each other on a personal and technical level.
04
2nd virtual interview with senior leader(s)
An interview with two of Emma’s senior leaders. This will allow you to learn more about them, and for them to understand you both professionally and personally.
05
Personal Development Coaching & Assessment
We partner with external coaches from Struss & Claussen to offer personal development coaching. This will help us understand how to set you up for success. You’ll receive a coaching session, which previous candidates have found highly beneficial. From our part, Struss&Claussen help up build complimentary teams.
06
Offer
We’re excited to invite you to join Emma!
Frequently Asked Questions
Below you can find frequently asked questions from Senior Leadership candidate recruitment process.
Where do I apply and are roles still open?
When you apply to any of our job openings, you’ll be redirected to our application portal. Only positions that are still open and unfilled are visible on our website.
Can I apply for multiple positions?
Yes, but it’s not necessary. Our recruiters will review your profile and may suggest more suitable roles, reaching out to you before considering you for another position.
What does the hiring process look like for senior roles?
The process is more in-depth and tailored to the role. It typically includes multiple interview stages, conversations with senior stakeholders, and may involve strategic discussions or case-based evaluations.
How many interviews will I go through and who will I meet?
This varies by role, but senior leadership processes usually include several stages. You can expect to meet members of the Recruiting Team, senior leadership, and key cross-functional stakeholders.
What can I expect from the interviews?
Interviews focus on your leadership experience, strategic thinking, and overall fit. Discussions may cover your past impact, decision-making approach, and how you drive results at scale.
Do I need to prepare anything before the interviews?
We’ll guide you if specific preparation is required. Generally, it helps to reflect on your leadership journey, key achievements, and relevant business scenarios.
Will I need to complete a PI Assessment?
For some roles, we may use assessments to better understand leadership style and team fit.
Can I get my PI assessment results or retake it?
If applicable and completed, results can be shared upon request via dream@emma-sleep.com. Retakes are not typically offered; results remain valid for 6 months.
Which language is the hiring process in?
The entire hiring process is conducted in English, as it is our main business language.
When can I expect to hear back?
Timelines may vary depending on the role, but we aim to respond within 1–2 weeks after each stage and keep you informed throughout the process.
Will I receive feedback after interviews?
While we’re not always able to provide detailed feedback, we strive to offer transparency on next steps.
Is the process virtual or in person?
Most steps can be conducted virtually, though depending on the role, there may be opportunities for in-person meetings.
Can interviews be scheduled flexibly?
Yes - we aim to accommodate schedules where possible, especially for senior candidates.
Why might I not be selected despite strong experience?
For senior roles, decisions are based on a combination of experience, leadership style, and alignment with business needs. This means not all highly qualified candidates will move forward.
How much time do I have to accept an offer?
You will usually have around 2 weeks to get back to us with your decision.
What makes the senior hiring process different?
The process is more tailored and in-depth, with a stronger focus on leadership, strategic impact, and cross-functional collaboration, and involves more stakeholders in the evaluation.
HOW WE HIRE
Internship Roles
01
Predictive Cognitive Index
You’ll begin with a quick 15-minute behavioral and/or cognitive assessment, which helps us better understand how you work and think.
02
Introductory Interview (20 min)
Let’s get to know each other. We’ll talk about your experience, motivation, and why you’re interested in Emma. If the role requires local language proficiency, we may also verify that here.
03
Team Interview (60 mins)
You’ll meet your future team lead or colleagues. They’ll give you a more detailed overview of the role and assess how would you approach some of the real challenges they are facing. We’re looking for drive, ambition and a strong cultural fit.
04
(Optional) Additional Interview
For some roles, we may add a short follow-up interview, depending on the market and team.
05
Offer
We’re excited to invite you to join Emma!
Frequently Asked Questions
Below you can find frequently asked questions from candidates in the Internship recruitment process.
How long should my internship at Emma be?
Internships should be at least 6 months full-time to ensure proper integration and growth. There is the possibility to extend up to 12 months in total.
Do I need to be enrolled in a university to intern at Emma?
No, enrollment is not required. If your university requires an internship agreement, we’re happy to sign it.
Can Emma sponsor my visa for an internship?
To work in Portugal or Germany, you need a visa valid for the duration of your internship or an Erasmus agreement.
Can I apply to several roles and how is my role decided?
Yes, you can apply to multiple roles. During the process, we take an open approach and match you to the role that best fits your profile and business needs.
Why do I need to take the PI Assessment?
This preliminary assessment helps us understand your personality and evaluate if we are a good match.
Can I receive my PI assessment results?
Yes, if you complete the cognitive assessment, you can request your results via email at dream@emma-sleep.com.
Can I retake the PI Assessment or get a new link?
Retakes are not offered for fairness reasons. Results are valid for 6 months, after which you can reapply and retake the assessment. The assessment must be completed within 4 days; extensions are only granted in exceptional cases.
Why is the PI Assessment required?
It helps us understand your personality and assess mutual fit.
What should I do if I experience issues during the process?
If you encounter any errors, contact dream@emma-sleep.com
and the team will assist you.
What can I expect from the interviews?
Interviews are designed to get to know you, your strengths, areas of improvement, and overall fit. You may encounter brain teasers or case studies, but extensive preparation is not required.
Do I need to prepare before the interviews?
We’ll let you know if specific preparation is needed. Generally, it’s helpful to reflect on past experiences, think through relevant scenarios, and prepare questions about the role and team.
When will I hear back after my final interview?
You will typically hear back from us within a week after your final interview.
HOW WE HIRE
Stores Roles
Steps
1. Introductory Interview (30 mins)
Let’s get to know each other. We’ll talk about your experience, motivation, and why you’re interested in Emma. If the role requires local language proficiency, we may also verify that here.
2. Technical Interview (45-60 mins)
We dive deeper into your skills and how you’d handle real store scenarios. We’re looking for initiative, leadership, and a strong cultural fit.
3. (Optional) Additional Interview
For some roles, we may add a short follow-up interview, depending on the market and team.
4. Offer
We’re excited to invite you to join Emma!
Frequently Asked Questions
Below you can find frequently asked questions from candidates in the Stores recruitment process.
Do I need to speak the local language fluently?
Language skills are often important for customer-facing roles. However, if you’re actively learning and bring strong experience or value to the team, we’re open to having a conversation.
How many interviews will I go through?
This depends on the role. Sales Associates typically have one 30-minute interview, while Assistant Store Managers and Store Managers usually have two interviews, with possible follow-ups depending on the market.
Who will I meet during the interviews?
You may speak with someone from our Recruiting Team, a Store Manager, or a member of the Store Management Team, depending on the role.
What can I expect from the interview process?
The process is designed to get to know you, your experience, and your fit for a customer-facing environment. The number of steps and format may vary depending on the role and location.
Can I apply for a part-time position?
Yes. If you’re looking for a reduced schedule (e.g. 30 hours/week), let us know in your application. We’ll check if it aligns with current store needs.
Is remote work possible?
No. Due to the hands-on nature of store roles, these positions are on-site. Being present in the store is key to delivering the best customer experience.
Can I apply to multiple store roles or locations?
Yes. If you’re interested in more than one role or location, feel free to apply. We’ll consider the best match based on your profile.
Do I need previous retail experience?
Not necessarily. We value passion, strong people skills, and a willingness to learn.
What qualities are you looking for in store candidates?
We look for candidates who are customer-focused, proactive, and eager to learn, with strong communication and interpersonal skills.
How long does the hiring process take?
Timelines may vary depending on the role and market, but we aim to move efficiently and keep you informed throughout the process.
When will I hear back after interviews?
You’ll typically hear back after each step of the process, with timing depending on the role and market conditions.
How much time do I have to accept an offer?
You usually have 2 weeks to get back to us with your decision.