Our Openings

Explore our open positions and join a team that
settles for nothing short of excellence.

Marketing Junior Manager

  • Lisbon
  • Fulltime
You will be part of the Brazilian marketing team and responsible for our performance oriented marketing approach You will manage social media content and PR activations You will implement agile and intelligent engagement marketing strategies You cooperate closely with your team lead and our global marketing teams to develop, test, and implement your strategies You are enthusiastic about innovative marketing approaches as well as their implementation and further development You will create ad-hoc analyses and reports through which you will identify growth potentials, optimizations and risks Based on your findings, you will define actions and implement them You will perform A/B tests across all marketing channels

Country Manager - India

  • India
  • Fulltime
You will build and manage highly ambitious performing country team. You will have an overview of the country and manage Marketing, Logistics, Operations, CS, etc. You will manage the P&L and steer growth. You will have a strategic view on the country and tailoring the strategy to ensure becoming the market leader. You will analyze and understand our growth structures (strategically and operationally) to grow the market rapidly. You will identify, build value case, analyses and reports regarding growth initiatives that contribute to significant sales. You will generate insights by developing a close and deep understanding of our marketing channels, customers, key sales channels, and players, thus help us understand the customer journey and improve our marketing efficiency in India. You will be truly entrepreneurial, bring a versatile skill set, your tasks will range from user experience optimization to uncovering new sales channels to identifying new product strategy. You will test and optimize marketing tactics for customer acquisition and conversion rate optimization. You will think outside of the box, showing creativity to test & scale ideas quickly to source further growth. You will take ownership of new growth projects within Indian market. You will build and lead your own team of business developers and marketers.

Customer Excellence Team Lead (BeNeLux)

  • Lisbon
  • Fulltime
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

Senior Teamlead 3rd Party Implementations & Roll Out’s

  • Frankfurt
  • Fulltime
Shape the industry through transforming our current 3rd party environment into a hyper-growth-ready, high performing, beyond-state-of-the-art Supply Chain Network Design, implement, test, refine & roll out process optimizations, standards, systems and potentially new business & monetization models with our Supply Chain Partners Execute change and eliminate waste in our supply chain network Synchronize and standardize processes along our end-to-end value chain – internally as well as externally Implement a high performing, trustworthy and professional project management and transformation set-up with our external partners Provide internal as well as external methodical knowledge for a lean approach as well as the analysis and continuous improvement of business processes and systems

Knowledge & Continuous Improvement Manager - Quality (Customer Excellence)

  • Frankfurt/Lisbon
  • Fulltime
You will be responsible for the Emma customer excellence global quality process and conduct end-to-end quality assurance audits on a global/market/partner level to implement means of continuous improvement. You will be a core member of the Learning & Quality Management team, working together with our markets on quality readiness to provide excellence in customer success and engagement. You will foster a strong relationship with teams across Emma, leading and influencing others effectively to achieve cross-functional alignment on customer excellence knowledge and quality goals. You will perform needs analyses using available data and evaluate results to continuously improve customer excellence standards and ensure a high level of customer experience and satisfaction. You will represent the voice of the customer in several cross-functional and agile squads by conducting quality calibrations between markets, contact center partners and different cross-team stakeholders. You will manage partnership between Emma and our external quality management partners & service providers You will create and analyze quality reports to support Emma enhance performance of quality and customer satisfaction KPI.

Category Management Intern - Accessories

  • Lisbon
  • Intern
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

Business Development Team Lead

  • Manila
  • Fulltime
You are responsible for the growth of Emma Sleep in New Zealand market You will lead a team that continuously optimizes our business and develops new initiatives to help fuel growth You will lead a team that conducts research to identify and lead business opportunities, growth areas, trends, services, and overall brand proposition You will supervise and streamline both back-end and consumer-facing business operation platforms between the company and 3rd party suppliers You will build market position by locating, developing, defining, and closing business relationships You will identify trendsetter ideas by researching industry and related events, publications, and announcements You will screen potential business deals by analyzing market strategies, deal requirements, and financial You will enhance the organization’s reputation by accepting ownership for accomplishing new and different requests

Project Manager Customer Intelligence

  • Lisbon
  • Fulltime
You will develop and perform analysis on the Voice of the Customer (VOC) program. Your goals will be to drive improvements across all markets on our strategic customer KPIs such as Net promoter score (NPS), Customer satisfaction (CSAT) and Customer effort score (CES) using both qualitative and quantitative methods. You will identify and synthesize customer KPI trends (NPS, CSAT, CES) to our leadership and country stakeholders to influence customer experience improvements across the company You will work as a project manager to derive insights from customer generated data – (focus on NPS, CSAT, post/sale conversations over chat, email, phone), interpret reporting dashboards, translate analysis into actionable recommendations and lead improvement projects. You will conduct benchmarks for our customer feedback KPIs and conduct knowledge sessions on industry best practices. Your overall goal will be to improve and maintain CSAT and NPS scores globally and develop best practice playbooks and change management initiatives. You will lead the implementation and deployment of agreed prioritized initiatives with the markets You will collaborate with data scientists on creative ways to predict customer experience and customer outcomes in relation to the customer journey. You will communicate milestones, setbacks, and articulate changes with their benefits to stakeholders – leading change management across multiple markets.

Global Performance Marketing Lead

  • Manila
  • Fulltime
As leader, expert and coach, you will build, develop and advance our Partnership and SEO team in Manila You will manage multi-million annual marketing budget for our comparison websites You will implement agile and intelligent SEA, SEO, and affiliate strategies You will cooperate closely with our local market teams as well as other global marketing teams to develop, test, and implement your strategies You will provide guidance and mentorship in areas including setup, budgeting, optimization, tracking, reporting, testing and quality assurance You will mentor your team while growing each member professionally

Sales Associate _ Offline Flagship Store Shanghai

  • Shanghai
  • Fulltime
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you. Recruitment Requirements ·       Strive to identify opportunities and discover the most appropriate way and time to capitalize on them (“entrepreneurial thinking”) 努力确定机会并找出利用机会的最佳方式与时机(“创业家思维”) ·       Ensure the smooth running of his / her dedicated area of responsibility, efficiently and accurately, meeting all deadlines and adhering to all tasks issued by the direct leader 以高效、准确的方式确保其专属责任范围顺利运作,遵守所有最后期限,完成直接领导交办的所有任务 ·       Hold responsibility for allocated tasks 对已分配的任务负责 ·       Ensure adherence to all legal requirements in the area of responsibility 确保在责任范围内遵循所有法律要求 ·       Contribute to team effort 为团队做出贡献 ·       Promote sales by attending to customer’s needs in a prompt and courteous manner 以礼貌的方式及时满足客户的需要,以促进销售 ·       Strive for register accuracy 努力保持记录的准确性 ·       Serve customers quickly and politely 快速、礼貌地为客户服务 ·       Maintain the highest standard of cleanliness and safety 在清洁与安全方面保持最高水准 ·       Merchandise stock efficiently while minimising stock loss through careful arrangement and rotation in accordance with company policies 按照公司政策以高效且细心的方式陈列产品,并做到正确的库存周转以尽量减少库存报损 ·       Use initiative to control, manage and continually improve the quality of work in the areas of responsibility 积极主动地控制、管理并不断提高责任范围内的工作质量 General Requirements ·       Adheres to all controls, policies, procedures and guidelines (e.g., Product Recall, Employee Handbook, Due Diligence, Handling of Payments, National and Function Handbooks etc.) 遵守所有控制措施、政策、程序和准则(例如产品召回、员工手册、尽职调查、付款、职责手册等) ·       Maintains the policies and procedures governing Occupational Health & Safety, minimising workplace hazards by providing clear direction, continuous training and facilitating staff involvement and communication 维护适用于职业健康与安全的策略和程序,通过提供明确方向、持续培训和促进员工参与和沟通的方式减少职业危害 ·       Adheres to the principles of the EMMA Management System 遵守EMMA管理系统的规定 ·       Works in accordance with the international Corporate Responsibility principles 按照国际企业责任准则开展工作 ·       Follows the principles of the EMMA CHINA Employee Handbook, Compliance Manual and Code of Conduct 遵守EMMA中国《员工手册》、《合规手册》与《行为准则》的规定 ·       Consistently serves every customer following the EMMA Steps of Service approach with utmost respect and sincerity 始终以最大的诚意与敬意按照《EMMA服务流程》服务每一位客户 ·       Accurately operates the cash register using the scanning system 利用扫描系统,以准确的方式操作收银机 ·       Handles cash with the utmost care 谨慎地处理现金 ·       Stocks merchandise as required in all areas of the store 按要求在店铺的各个区域摆放商品 ·       Accurately checks off deliveries 准确地核对到货 ·       Undertakes cleaning activities as required 按要求开展清洁工作 ·       Undertakes inventory stocktake as directed by the direct leader 按照直接领导的指示进行库存盘点 ·       Adheres to all current legislative and EMMA internal requirements and responsibilities at all times and maintains adequate records 时刻遵循所有现行法规及EMMA内部要求并保留适当的记录 Individual tasks ·       In addition to the responsibilities mentioned above, it is the responsibility of the Store Assistant to carry out individual tasks requested by the direct leader which are in the nature of the job description or result out of necessity of the business 除了上述职责外,店员还应按照直接领导的要求完成性质与职位描述相符或者因业务需求而需要完成的个人任务 Special authorities ·       Is entitled to travel and claim expenses for job duties 有权因公出差和报销出差费用 ·       Can be nominated as Deputy Store Manager and takes on the operational responsibilities that come with this role for the time of cover 可被任命为值班店长并在值班期间承担这一职务带来的营运责任 Substitution ·       During Absence, the Stand-In for the Store Assistant is organised by the direct leader 店员无法出勤时,由直接领导其他店员代理其职务  

Gebietsverkaufsleiter im Außendienst

  • Austria
  • Fulltime
Das sind Wir: Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern. Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten 500+ Teammitglieder aus über 40 Nationen. Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln. Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Team Lead Marketing Knowledge

  • Frankfurt/Lisbon
  • Fulltime
You are responsible for the personal and professional development of the team and also set impulses for recruiting further team members Improve our speed of learning through developing guidelines and best practices for running A/B-tests Design reliable test scenarios which allow us to test hypotheses and lead to meaningful results You analyze the test results, evaluate if they are statistically significant, and work closely with our data science team to further improve the measurement and analysis methodologies Draw meaningful conclusions and recommendations from tests You train other teams on these guidelines and help to improve their test setups through covering the full life-cycle from hypothesis to test-design, measurement, and ultimately the analysis You are going to establish a database of all tests, learnings and best practices and share learnings with all stakeholders Get hands-on with data: set impulses for further growth initiatives through a variety of analytics projects, spanning from adhoc to 6+ months focused on gaining insights into improvement opportunities within the marketing domain

Internship Procurement

  • Frankfurt
  • Intern
Own 1-2 strategic project which brings great cost savings, efficiency, or other improvement to the Procurement team Support in the operational management of a product category or supplier Work ross-functionally to deliver a good customer experience in your respective product group You identify system and process weaknesses and develop suggestions for optimization

(Senior) Organizational Development Manager

  • Lisbon
  • Fulltime
You will collect and analyze data on the whole people experience from Onboarding to Exit Interviews. You will be responsible for our employee engagement survey form and also accompany or conceptualize implement impactful measures to work on identified topics. You will support the conception and execution of culture and collaboration activities by providing the right frameworks & formats and organizing events. You will foster and promote our values and our leadership principles to highlight and sustain our unique culture despite the growth and the globalization. You will coordinate and improve global meetings and possible further content to ensure transparent and effective communication on people and culture topics. You will be the contact person for team leads for collaboration or team engagement questions. You will support or own topics on organizational set-up, team structures, processes and productive ways of working together. You will work closely with other P&O sub-teams and other stakeholders to ensure a productive and engaging work culture all over the globe.

Team Lead Treasury

  • Frankfurt
  • Fulltime
Implement standardization and best-practice across a central treasury team, including look-and-feel of reports, road mapping, change management, hedging solutions Roll-out, own and maintain a treasury management system as well as KPI library, organizing and structuring these tools so teams in the organization can easily access and view information Support the road-map, day-to-day and planning process of a 8+ treasury & cash management (international) team dedicated to building top-notch performance management reporting and tooling Own, manage and apply continuous improvement principles to the performance management process across the company as well as the Tooling & Reporting Landscape Orchestrate and engage in KPI alignment discussions with senior management, steering and guiding teams on what they should be measuring Get hands-on with data: running a variety of specialty analytics projects spanning from ad hoc to 6+ months focused on gaining insights into improvement opportunities within the entire organization Build, develop and advance our treasury team as leader, expert, coach

International Management Trainee: Strategy

  • Lisbon
  • Intern
As a Strategic Management Trainee you will support with structuring and evaluating different strategic topics alongside the CEOs; You will work closely with almost every team, by following up on the different C-level topics; You will bring new ideas to seek efficiency and improve our structure; You will provide support and maintain an effective communication with stakeholders by performing detailed analyses; You will adapt processes and practices to promote efficiency and to support business objectives; You’ll leverage your pro-activity to propose and implement innovative approaches to take us to the next level; You will grow immensely as a professional: You will take responsibility early-on, will learn what drives hypergrowth, and will rapidly build your analytical skill set.

Organizational Development Manager

  • Manila
  • Fulltime
You will collect and analyze data on the whole people experience from Onboarding to Exit Interviews. You will be responsible for our employee engagement survey form and also accompany or conceptualize implement impactful measures to work on identified topics. You will support the conception and execution of culture and collaboration activities by providing the right frameworks & formats and organizing events. You will foster and promote our values and our leadership principles to highlight and sustain our unique culture despite the growth and the globalization. You will coordinate and improve global meetings and possible further content to ensure transparent and effective communication on people and culture topics. You will be the contact person for team leads for collaboration or team engagement questions. You will support or own topics on organizational set-up, team structures, processes and productive ways of working together. You will work closely with other P&O sub-teams and other stakeholders to ensure a productive and engaging work culture all over the globe.

Project Manager Customer Intelligence

  • Frankfurt
  • Fulltime
You will develop and perform analysis on the Voice of the Customer (VOC) program. Your goals will be to drive improvements across all markets on our strategic customer KPIs such as Net promoter score (NPS), Customer satisfaction (CSAT) and Customer effort score (CES) using both qualitative and quantitative methods. You will identify and synthesize customer KPI trends (NPS, CSAT, CES) to our leadership and country stakeholders to influence customer experience improvements across the company You will work as a project manager to derive insights from customer generated data – (focus on NPS, CSAT, post/sale conversations over chat, email, phone), interpret reporting dashboards, translate analysis into actionable recommendations and lead improvement projects. You will conduct benchmarks for our customer feedback KPIs and conduct knowledge sessions on industry best practices. Your overall goal will be to improve and maintain CSAT and NPS scores globally and develop best practice playbooks and change management initiatives. You will lead the implementation and deployment of agreed prioritized initiatives with the markets You will collaborate with data scientists on creative ways to predict customer experience and customer outcomes in relation to the customer journey. You will communicate milestones, setbacks, and articulate changes with their benefits to stakeholders – leading change management across multiple markets.

Junior Tax Manager

  • Manila
  • Fulltime
You will support the tax team of the Emma group globally while reporting directly to the Head of Accounting in the Philippines You will support the tax evaluation of new business transactions between group entities in 13 countries outside Europe and the parent company in Germany You will assist with the communication towards external accounting and tax companies outside Europe You support the calculation of tax figures (tax provisions/receivables, deferred taxes, loss carryforwards) within the consolidation process for the monthly and annual financial statements in Germany (German GAAP and IFRS) You will support the tax team in Frankfurt Germany with their tasks, e.g. fulfilling VAT declaration obligations in 16 European countries You will assist with the continuous update the transfer pricing documentation You will actively contribute ideas and recommendations to the continuous improvement of the quality and efficiency of tax processes

Project Manager Continuous Improvement

  • Frankfurt
  • Fulltime
You are part of the Operational Excellence team, where cross functional expertise is employed for company-wide transformations, as well as continuous improvement of processes and methods You perform root cause analyses for the existing business processes to identify waste, bottlenecks and further improvement potential You support the development and establishment of company-wide standards and best practices You are responsible for leading projects for process improvement with interdisciplinary teams You will develop process automation solutions for Country and Global Teams You bring your hard and soft skills to the next level, by collaborating with colleagues from more than 51 nationalities to the establishment of lean management in every aspect of the business

Our DNA

At Emma, we do things a bit differently. Find out what makes us who we are.

Our step-by-step
hiring process

Get to know our hiring process before you apply.