What you'll do
- Act as the primary on-the-ground coordinator for new store launches, ensuring seamless execution in collaboration with franchise/store partners. Oversee staff training and operational readiness.
- Drive store revenue by tracking performance trends, optimizing costs, and ensuring strong gross margins.
- Monitor OTIF (On-Time, In-Full) deliveries, manage inventory turnover, and work with logistics teams to prevent stockouts and resolve operational challenges.
- Assess and integrate local marketing strategies into the global Franchise Playbook, improving store conversion rates and customer satisfaction.
- Monitor NPS (staff & customer satisfaction), oversee ongoing training, and support continuous performance improvements for store teams.
- Conduct store audits to ensure compliance with brand guidelines, implement mystery shopping programs, and manage data reporting on sales, marketing ROI, and inventory.
Who we're looking for:
- Comfortable managing store launches and driving performance.
- Skilled in managing data related to store performance, inventory, and customer satisfaction.
- Able to resolve operational challenges quickly in fast-paced environments.
- Collaborative and works well with franchise partners, store teams, and internal stakeholders.
- Focused on improving customer experience and increasing conversion rates and satisfaction.
- Fluent in English & French, other European languages are a plus.
What we offer:
- Growth opportunity in a rapidly growing company.
- Supportive team environment, working locally and globally.
- Career development with access to continuous learning and training.
- Competitive compensation and health benefits.
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