Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
What you'll do
- Own performance and strategic development of external logistics partners (last-mile carriers and 3PLs)
- Act as main interface between Emma and logistics vendors, from ops teams to senior management
- Define and manage SLAs, KPIs, and structured performance improvement plans
- Monitor network KPIs such as OTIF, lead times, claim rates, cost per order, backlog, and service quality
- Lead performance deep dives and turn data into clear, actionable initiatives
- Drive regular business reviews and continuous improvement with partners
- Identify network gaps and support onboarding of new carriers and 3PLs when needed
- Work cross-functionally with Supply Chain, CX, Finance, Tech, and Commercial to align logistics with business needs
- Support on major issues when required, with a focus on root causes and structural fixes, not only daily operations
Who we're looking for:
- Experience in logistics, supply chain, or operations with strong exposure to carrier and 3PL management
- Strong understanding of logistics networks, trade-offs between cost, service, and scalability
- Comfortable managing KPIs, SLAs, and performance discussions with external partners
- Experience leading cross-functional projects and influencing without direct authority
- Analytical and structured, able to translate data into operational and strategic actions
- Partner-facing, confident in both operational topics and performance reviews
- Experience in e-commerce, consumer goods, or international logistics is a plus
What we offer:
- Pet-friendly office environment.
- Discounts on our products.
- Health insurance, including dental.
- 24 vacation days.
- A multicultural and international work environment.
- Company events that are actually enjoyable and build meaningful connections.
- Ownership, trust, and support from day one to grow your career.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!