Meet our team:

Operations &
Logistics

A day in operations is never the same. It's the
ultimate place to expand your skill set and take on responsibility.
We make sure supplier, production, and transport processes
run smoothly. We also come up with solutions that both support
the company growth and make customers happy.

We were able to scale our supply
chain by 170% in less than a year.

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Actions speak louder than words.
See what milestones our team is particularly proud of:

Take a look inside the team

We identify the most important, critical
need for Emma at the moment, we take it up
as a project, and we build up a plan around it:
how do we want to optimize it and improve
it for the future to make it much more
scalable and stable?

Internship Procurement

  • Frankfurt
  • Intern
Own 1-2 strategic project which brings great cost savings, efficiency, or other improvement to the Procurement team Support in the operational management of a product category or supplier Work ross-functionally to deliver a good customer experience in your respective product group You identify system and process weaknesses and develop suggestions for optimization

Knowledge & Continuous Improvement Manager - Quality (Customer Excellence)

  • Frankfurt/Lisbon
  • Fulltime
You will be responsible for the Emma customer excellence global quality process and conduct end-to-end quality assurance audits on a global/market/partner level to implement means of continuous improvement. You will be a core member of the Learning & Quality Management team, working together with our markets on quality readiness to provide excellence in customer success and engagement. You will foster a strong relationship with teams across Emma, leading and influencing others effectively to achieve cross-functional alignment on customer excellence knowledge and quality goals. You will perform needs analyses using available data and evaluate results to continuously improve customer excellence standards and ensure a high level of customer experience and satisfaction. You will represent the voice of the customer in several cross-functional and agile squads by conducting quality calibrations between markets, contact center partners and different cross-team stakeholders. You will manage partnership between Emma and our external quality management partners & service providers You will create and analyze quality reports to support Emma enhance performance of quality and customer satisfaction KPI.

Project Manager Customer Intelligence

  • Frankfurt
  • Fulltime
You will develop and perform analysis on the Voice of the Customer (VOC) program. Your goals will be to drive improvements across all markets on our strategic customer KPIs such as Net promoter score (NPS), Customer satisfaction (CSAT) and Customer effort score (CES) using both qualitative and quantitative methods. You will identify and synthesize customer KPI trends (NPS, CSAT, CES) to our leadership and country stakeholders to influence customer experience improvements across the company You will work as a project manager to derive insights from customer generated data – (focus on NPS, CSAT, post/sale conversations over chat, email, phone), interpret reporting dashboards, translate analysis into actionable recommendations and lead improvement projects. You will conduct benchmarks for our customer feedback KPIs and conduct knowledge sessions on industry best practices. Your overall goal will be to improve and maintain CSAT and NPS scores globally and develop best practice playbooks and change management initiatives. You will lead the implementation and deployment of agreed prioritized initiatives with the markets You will collaborate with data scientists on creative ways to predict customer experience and customer outcomes in relation to the customer journey. You will communicate milestones, setbacks, and articulate changes with their benefits to stakeholders – leading change management across multiple markets.

Project Manager Business Transformation & Change Management

  • Lisbon
  • Fulltime
You are part of the Operational Excellence team, where cross functional expertise is employed for company-wide transformations, as well as continuous improvement of processes and methods You perform projects to bring our company on the next level – in some of the most impactful projects in the company, with focus especially in Operations, Finance, Tech and Business Development You make change happen: From Design of a strategy to execution to the sustainable delivery, training and completion – supported by strong and inspiring communication and stakeholder management You are responsible for leading projects for significant improvements of processes, structures and systems with interdisciplinary teams You bring your hard- and soft skills to the next level, by collaborating with colleagues from more than 51 nationalities

Operations and Logistics Manager (Japan)

  • Tokyo
  • Fulltime
You will be responsible for all areas related to Logistics and Fulfillment: Supply chain, logistics, lean management, inventory management for Japan. You will be responsible for coordinating with our external partners, including warehouses, couriers, call centers, and suppliers You will be identifying operational weaknesses and develop optimization proposals for Japan Help deliver best-in-class customer experience to all our customers As the company is growing exponentially you will have to implement relevant and efficient processes

International Management Trainee: Operation Management

  • Lisbon
  • Fulltime
You will take part in an individual trainee program for a duration of 12-18 months with a focus on Operation Management. The aim of our trainee program is to prepare you for a an expert, project management or leadership role in Supply Chain, Production, Logistics and Procurement Management. During the traineeship, you will participate in our Emma Mentorship Program which entails regular meetings with a mentor to work on your further professional and personal growth You will take part in trainings of our Emma University You will have ownership over your own strategic projects guided and coached by our Chief Operating Officer Following great performance, you will be able to take part in the Emma go Global Program during which you can gain international working experience in our office in Lisbon You will have the chance to execute interdisciplinary projects and gain insights in areas such as Business Development

Supply Chain Manager

  • Mexico
  • Fulltime
You are responsible for the day to day communication with our production sites (foamers) Your responsibility is to make sure that the production site (foamer) is producing and delivering on time to be able to fulfill markets’ demand. You are responsible for the implementation with our production sites (foamer) of Emma’s strategy working hand on hand with other experts in the Production team. Together within the team, you will be heavily involved in the supplier selection process. You participate in strategic, national and international projects and therefore take over tasks in Operations Management You are responsible in steering the supply chain accomplishing our KPI targets You identify system and process weaknesses and develop suggestions for optimizing these You support, in collaboration with Procurement, the operations-side of new product launches and enhancements You will work in an international environment: You support our international and dynamic growth with the special challenge of establishing new processes in new countries

Global Logistics Manager

  • Manila
  • Fulltime
You will help Operations Team Lead implement an ambitious warehousing solution on a global scale level. You will manage our growing retail business in cooperation with our dedicated B2B manager and internal retail operations team. You will monitor the quality and performance of our supply chain (suppliers, warehouses, and final mile partners) to identify improvement opportunities. You will proactively manage the relationships with all suppliers. You will help deliver best-in-class customer experience to all our customers.

Demand and Capacity Planner

  • Manila
  • Fulltime
You will take responsibility for the execution of a sales-oriented demand forecasting process. You will create continuous demand forecasts and coordinate their elaboration together with the international sales units. You will be responsible for ensuring the permanent availability of goods with optimum stock levels in cooperation with our warehouses and external suppliers. You will regularly check and analyse the existing planning parameters for the continuous optimization of the required inventory levels. You will use different analytical/statistical tools to aid you in your analysis You will be responsible for identifying extraordinary deviations and initiating corrective actions with sales and operations to prevent out-of-stocks and overstocking.- You will be responsible for carrying out root cause analyses in the event of deviations as well as developing solutions and tracking. You will carry out regular plausibility checks of the existing demand forecast. You will create weekly reports on the development of key KPIs in your area. You will coordinate regular coordination with product development and sales with regard to product range and sales changes. You will support the operational coordination of new product launches and further developments in cooperation with procurement. You will identify system and process weaknesses and develop proposals for optimizing demand planning and merchandise planning. You will work in an international environment: You will support our international and dynamic growth with the special challenge of establishing new processes in new countries.

Operation / Logistic Manager - French Market - Frankfurt

  • Frankfurt
  • Fulltime
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Created in 2013, we are now one of Europe's fastest-growing startups, and the world's leading D2C sleep brand. We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.   Our mattresses are available in 21 countries, recommended by many consumer associations in Europe and have been elected Product of The Year 2019 in France. In 2020 our revenue grew from €150 to €405 million. We are currently scaling up and to help us growing, we need you !   We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

Senior Teamlead 3rd Party Implementations & Roll Out’s

  • Frankfurt
  • Fulltime
Shape the industry through transforming our current 3rd party environment into a hyper-growth-ready, high performing, beyond-state-of-the-art Supply Chain Network Design, implement, test, refine & roll out process optimizations, standards, systems and potentially new business & monetization models with our Supply Chain Partners Execute change and eliminate waste in our supply chain network Synchronize and standardize processes along our end-to-end value chain – internally as well as externally Implement a high performing, trustworthy and professional project management and transformation set-up with our external partners Provide internal as well as external methodical knowledge for a lean approach as well as the analysis and continuous improvement of business processes and systems

Project Manager Customer Intelligence

  • Lisbon
  • Fulltime
You will develop and perform analysis on the Voice of the Customer (VOC) program. Your goals will be to drive improvements across all markets on our strategic customer KPIs such as Net promoter score (NPS), Customer satisfaction (CSAT) and Customer effort score (CES) using both qualitative and quantitative methods. You will identify and synthesize customer KPI trends (NPS, CSAT, CES) to our leadership and country stakeholders to influence customer experience improvements across the company You will work as a project manager to derive insights from customer generated data – (focus on NPS, CSAT, post/sale conversations over chat, email, phone), interpret reporting dashboards, translate analysis into actionable recommendations and lead improvement projects. You will conduct benchmarks for our customer feedback KPIs and conduct knowledge sessions on industry best practices. Your overall goal will be to improve and maintain CSAT and NPS scores globally and develop best practice playbooks and change management initiatives. You will lead the implementation and deployment of agreed prioritized initiatives with the markets You will collaborate with data scientists on creative ways to predict customer experience and customer outcomes in relation to the customer journey. You will communicate milestones, setbacks, and articulate changes with their benefits to stakeholders – leading change management across multiple markets.

Project Manager Continuous Improvement

  • Frankfurt
  • Fulltime
You are part of the Operational Excellence team, where cross functional expertise is employed for company-wide transformations, as well as continuous improvement of processes and methods You perform root cause analyses for the existing business processes to identify waste, bottlenecks and further improvement potential You support the development and establishment of company-wide standards and best practices You are responsible for leading projects for process improvement with interdisciplinary teams You will develop process automation solutions for Country and Global Teams You bring your hard and soft skills to the next level, by collaborating with colleagues from more than 51 nationalities to the establishment of lean management in every aspect of the business

Project Manager Business Transformation & Change Management

  • Frankfurt
  • Fulltime
You are part of the Operational Excellence team, where cross functional expertise is employed for company-wide transformations, as well as continuous improvement of processes and methods You perform projects to bring our company on the next level – in some of the most impactful projects in the company, with focus especially in Operations, Finance, Tech and Business Development You make change happen: From Design of a strategy to execution to the sustainable delivery, training and completion – supported by strong and inspiring communication and stakeholder management You are responsible for leading projects for significant improvements of processes, structures and systems with interdisciplinary teams You bring your hard- and soft skills to the next level, by collaborating with colleagues from more than 51 nationalities

Project Manager Implementation & Roll Out

  • Frankfurt
  • Fulltime
Work hand-in-hand and discuss on eye-level with our external partners to identify, analyse, design and implement process- and system improvements Synchronize and standardize processes along our end-to-end value chain – internally and especially with our 3rd party supply chain partners Design, implement, test, refine & roll out new industry shaping processes, systems and standards Provide internal as well as external methodical knowledge for a lean approach as well as the analysis and continuous improvement of business processes and systems

Operational Procurement Team Lead

  • Frankfurt
  • Fulltime
You take on the professional and disciplinary management of one of our Procurement teams You take over the coordination with suppliers and logistics service providers Together with your team, you are responsible for creating material-group- and sourcing-strategies You analyze and develop new procurement markets and identify new strategic suppliers In addition, you carry out complex inquiries and make regular offer comparisons You conduct price negotiations and prepare procurement decisions You create KPI reports for controlling and management You identify system and process weaknesses and develop suggestions for optimization You ensure that the team progress is tracked and communicated to others and take care that the team members develop You work in an international environment: You support our international and dynamic growth with the special challenge to establish new processes in new countries

Operational Procurement Team Lead

  • Lisbon
  • Fulltime
You take on the professional and disciplinary management of one of our Procurement teams You take over the coordination with suppliers and logistics service providers Together with your team, you are responsible for creating material-group- and sourcing-strategies You analyze and develop new procurement markets and identify new strategic suppliers In addition, you carry out complex inquiries and make regular offer comparisons You conduct price negotiations and prepare procurement decisions You create KPI reports for controlling and management You identify system and process weaknesses and develop suggestions for optimization You ensure that the team progress is tracked and communicated to others and take care that the team members develop You work in an international environment: You support our international and dynamic growth with the special challenge to establish new processes in new countries

Reverse Logistics / Refurbishment Manager (Netherlands)

  • Frankfurt/Lisbon
  • Fulltime
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

Operation / Logistic Manager - French Market

  • Lisbon
  • Fulltime
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Created in 2013, we are now one of Europe's fastest-growing startups, and the world's leading D2C sleep brand. We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.   Our mattresses are available in 21 countries, recommended by many consumer associations in Europe and have been elected Product of The Year 2019 in France. In 2020 our revenue grew from €150 to €405 million. We are currently scaling up and to help us growing, we need you !   We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

Customer Excellence Team Leader (French speaking)

  • Lisbon
  • Fulltime
Lead projects to continuously develop new/further contact center services Define contracts and service level agreements (SLA) incl. negotiation with contact center partners Analyze the relevant contact center metrics incl. quality management by creating reports to improve processes and participate in management meetings Define global contact center location and partner strategy Develop our Customer Service Team by being self-reliant in making decisions concerning your area Support recruiting of new customer service team members and offer guidance to outsourced contact center leadership team, quality analysts, 1st level and 2nd level support agents Work cross-functionally with other teams to ensure smooth running of customer service operations Work in an international environment.

There are no limits when it comes to learning.
Interested in joining another team and developing a
different skill set? We'll arrange it. Found a conference
or external training you could benefit from? Let us know.

We also offer a range of courses at our
in-house Emma Learning Hub.

Our DNA

At Emma, we do things a bit differently. Find out what makes us who we are.

Our step-by-step
hiring process

Get to know our hiring process before you apply.