What you'll do
- Support new store launches on the ground, helping coordinate with franchise and store partners to ensure smooth openings, proper training, and operational readiness.
- Track store performance and support revenue growth by monitoring trends, helping optimize costs, and flagging risks early.
- Monitor OTIF (On-Time, In-Full) deliveries, support inventory tracking, and help resolve day-to-day operational issues with logistics teams.
- Help apply and roll out playbooks and best practices across stores, contributing ideas to improve conversion rates and customer experience.
- Track NPS and customer feedback, support store staff with ongoing training needs, and help implement improvements.
- Support store audits, assist with mystery shopping programs, and help maintain accurate reporting on sales, marketing performance, and inventory.
Who we're looking for:
- Comfortable working on store launches and supporting performance improvements.
- Strong with data and numbers, especially around store performance, inventory, and customer feedback.
- Hands-on problem solver who can react quickly in fast-paced environments.
- Collaborative and comfortable working with franchise partners, store teams, and internal stakeholders.
- Customer-focused and motivated to improve in-store experience and satisfaction.
- Fluent in English and French, other European languages are a plus.
What we offer:
- Growth opportunity in a rapidly growing company.
- Supportive team environment, working locally and globally.
- Career development with access to continuous learning and training.
- Competitive compensation and health benefits.
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