Our Openings

As a Project manager - Incubator Operations, you will be part of our global supply chain team, having the chance to manage product launches and new Supply chains worldwide and, having a direct impact on the growth of Emma. You will manage new products and supply chain launches by working with internal product teams while cooperating with other operational teams to assuring the correct scalable and cost-effective strategy for our growing business. You will work closely with markets and the global product team on realizing product-market fit and scaling the supply chain based on the market and company needs. You will work hand in hand with Product Development and our Global Category Leads being part of new developments and responsible for the implementation and realization together with our suppliers. You will have ownership over your own strategic projects linked closely with our Chief Operating Officer. You will proactively manage the relationships with all strategic partners and suppliers fostering collaboration and heavily contribute to a fast go to market timeline You as a project manager will make sure the End-to-End implementation of the projects and derive learning from it. You will help deliver a best-in-class customer experience to all our stakeholders. You work very closely with other incubator team members but also other Operations teams (Logistics, OPEX, Planning, Procurement) to master our supply chain from an end-to-end perspective. You proactively identify and communicate opportunities for improvement or potential risks.

You are part of the Operational Excellence team, where cross functional expertise is employed for company-wide transformations, as well as continuous improvement of processes and methods You design the desired future state of at least one of our End-to-End processes (like procurement-to-pay, Return-to-refund, etc), analyse the gap to the current state, define and prioritise actions and projects to transform our process landscape and make sure we’re getting there You are responsible for leading the process improvement initiatives with the relevant interdisciplinary teams You make sure, performance of your process is being quantified, evaluated and continuously being improved You manage a broad group of stakeholders, including Tech Product Managers, Operations Managers, Customer Excellence Managers, Finance Managers, etc and align them towards the optimization of our processes You build knowledge about the current state of your processes and make sure that the process standards are being lived You support the development and establishment of company-wide standards and best practices ·You bring your hard and soft skills to the next level, by collaborating with colleagues from more than 60 nationalities to the establishment of lean management in every aspect of the business

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City. Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2021 our revenue grew from €405 to €645 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

You will manage the content of the Scandinavian websites You will understand the user experience and strive to optimize the online buying journey by analyzing user behavior and conducting A/B tests You will identify key opportunities to achieve the country objectives and define a roadmap to execute on them You will collaborate with our marketing teams and product category managers to implement new ideas and build a best-in-class buying experience You will work with the UX team to design and implement optimization changes on the website You will collaborate with the Brand team to ensure consistent Emma brand experience You will monitor and measure the website performing, providing reporting and relevant insights You will be an active force to think about what we haven't thought about and do what we haven't done yet

Develop and accomplish a user centered design strategy and promote a design culture within the company Identify opportunities to improve our business through superior UX Optimize the end-to-end design process and establish standards for UX and Design across our channels Lead projects and manage UX & design resources including performance reporting Align with Management, Business units, Product Leads and Technology Leads to identify UX & design opportunities Support the UX team to deliver high quality design solutions in a high traffic and fast changing business environment in coordination with product owners and product mangers substantially scale and build the team mentor team and drive professional development

You will assume a leadership role in the Global Customer Excellence team, contributing to shape and run the dialog channels & processes for Emma and build value generating customer engagement hubs. You will lead and develop sales and churn prevention innovations with a dedicated focus on building capabilities globally within Emma and at outsourced vendor locations. You will create impact from uncovering new sales channels and steering large sales teams to customer experience optimization. You will steer the growth across markets ensuring alignment to our strategy, vision and clear process execution towards sales targets. You will identify, build value case to fuel our growth initiatives and build remuneration strategies that contribute to significant sales. You will collaborate with a multicultural team to the establishment of lean and agile management in every aspect of customer facing touchpoints and beyond.

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

You will lead our Sleep Tech Marketing Team globally and drive substantial top and bottom line growth You will develop and execute marketing strategy for our sleep tech products You will lead, develop, and grow a team of product, performance, and trade marketing managers You and your team will continuously design, prioritize, and execute initiatives to grow the sales of our sleep tech products globally You will be responsible for creating go-to-market strategies for our sleep tech products and will have the ownership on testing and scaling marketing channels like Search, Social Media, Partnership, TVC, PR, branding, etc. You will accompany the introduction of new products and design communication for our products. You bring the products to life by developing, planning and implementing integrated and cross-media brand campaigns. You make sure that the products can be consistently experienced across all touchpoints through 360 degree concepts. You are responsible for setting goals and monitoring the success of the activities, which you continuously optimize on the basis of data and campaign performance.

Drive the adaptation of Emma's brand strategy to local markets and products, by setting clear value propositions and communication guidelines for short and long term growth Define a communication & messaging strategy across channels that allows for flexibility of local adaptation while maintaining a consistent global brand Support country growth by building a clear framework to maintain a consistent brand throughout all channels Identify and prioritize the highest impact brand initiatives by analyzing market research, brand tracker, and consumer insights Collaborate and coordinate with key stakeholders through brand-based initiatives (i.e. strategic partnership, campaigns, product launches) both from local countries and external sources Develop clear strategy and hypothesis for testing new marketing activities (e.g. TVCs, Social Ads, partnerships, etc.) and building clear business cases around them

You will lead projects to continuously develop new/further contact center services. You will define contracts and service level agreements (SLA) including negotiation with contact center partners. You will analyze the relevant contact center metrics including quality management by creating reports to improve processes and participate in management meetings. You will define global contact center location and partner strategy. You will develop our Customer Service Team by being self-reliant in making decisions concerning your area. You will support recruiting of new customer service team members and offer guidance to outsourced contact center leadership team, quality analysts, 1st level and 2nd level support agents. You will work cross-functionally with other teams to ensure smooth running of customer service operations. You will work in an international environment.

You are part of the Operations Team, your responsibility is spread across all Operations and Customer Excellence functions – and the perspectives of the balanced scorecard: Finance, Performance, Customer Satisfaction, Innovation & Growth You make our Operations Performance visible and tangible – you are responsible for Creating Insights and analysis for OPS and Customer Excellence, and for creating a system to steer our operational performance You continue developing our Operations Performance Management System and roll it out on every level of our global operations system to drive change and improvement You analyse bottlenecks and issues, prioritize accordingly and trigger Improvement Initiatives with the relevant teams (Continuous Improvement, Logistics, Procurement, Customer Excellence, etc.) You make sure, on-demand analyses for different stakeholders are being provided You build knowledge about the data structure and KPI computation and make sure that the data standards are being lived You establish a way to track and improve operational data quality You manage a broad group of stakeholders, including Tech Product Managers, Operations Managers, Customer Excellence Managers, Finance Managers, etc and align them towards the performance management system You bring your hard and soft skills to the next level, by collaborating with colleagues from more than 60 nationalities to the establishment of lean management in every aspect of the business

You are part of the Operational Excellence team, where cross functional expertise is employed for company-wide transformations, as well as continuous improvement of processes and methods You design the desired future state of our process landscape, analyse the gap to the current state, define and prioritise actions and projects to transform our process landscape and make sure we’re getting there You make sure, performance of our process landscape is being quantified, evaluated and continuously being improved You manage a broad group of stakeholders, including Tech Product Managers, Operations Managers, Customer Excellence Managers, Finance Managers, etc and align them towards the optimization of our processes You build knowledge about our current state process and make sure that the process standards are being lived You support the development and establishment of company-wide standards and best practices You are responsible for leading the most impactful process related projects with interdisciplinary teams You bring your hard and soft skills to the next level, by collaborating with colleagues from more than 60 nationalities to the establishment of lean management in every aspect of the business

You will do the Invoice verification, Account assignment and posting of incoming Invoices with and without Purchase Order relation and Prepayments You are responsible to keep the Payment Deadlines to Payment Terms, checking Payment reminders and preparation of outgoing Payments You’re reconciling our Accounts, Control and Management of open Items and solving Differences You are one of the contact Persons for clarification of Accounts payables issues and requests with the Teams, Suppliers and Service Providers You are a part of the preparation of Monthly- / Quarterly- and Yearly financial Statements You will support our ERP-system Team to evaluate, develop, and improve our ERP-system in optimization of efficiencies You will manage relationships with different Vendors, seek to maintain a positive professional relationship with our Suppliers and Service Providers. You participate in implementing and maintaining internal financial controls and procedures You provide input into the Team-goal setting process You contribute to team effort by accomplishing related results as needed

You are responsible for structural and strategic coordination of our transports with a focus on intermodal transports (SEA, Rail, Air) and monitor their appropriate fulfillment. You will manage, create, and check updates on transport orders and regularly communicate with internal and external partners. You will identify cost drivers, prepare tenders, and analyse new offers You support in negotiations and creating new contracts while being responsible for approving invoices and carry out customs clearance You evaluate and analyse operational performance indicators and optimize the existing processes.

Financial risk management (FX, interest, commodities): analysis of local cashflows, necessities of actions, management reportings, deriving actions from macroeconomic events, cash exposure & repatriation management, hedging management You understand macroeconomic and monetary policy mechanisms and can derive recommendations from these correlations Cash management: disposition, liquidity, cash pooling Bank relations: relationship management among others local financing, credit facilities You will assist with implementing and maintaining internal financial controls and procedures You will contribute to the team effort by accomplishing related results as needed

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

Develop our Sleep Tech retail operations team which is able to keep the pace of our international B2B growth but also establishes industry leading standards with regards to the operational backbone You will set up and optimize global supply chains across China, Europe and the US. You will plan inventory based on sales forecasts and aligning closely with procurement, and country operations teams. You will optimize our logistics processes against Customer needs, building processes that incorporate Customer feedback and create synergies with customer Service alongside. You will set up and further train the customer service function for all sleep tech related products You will build and lead a team of both areas, Operations Excellence and Operations Management. You will recruit and lead a team of ambitious A players Work in a highly cross-functional team and strongly collaborate with all relevant stakeholders - especially from Global Operations - as well as the COO Ensure effective retailer onboardings, CRM and continuous sales enablement Continuous improvement of our Sleep Tech Retail Operations with regards to processes, systems, KPIs but also setting up and leading an industry leading team Heavily support in the implementation of our Sleep Tech retail strategy and accelerate the growth

You will participate and manage the early stages of the recruiting process along with the Recruiting Managers (sourcing, screening, interview schedule,...). You will cooperate within a multicultural team improving the recruitment process. You will collaborate with the Talent Acquisition Team on different recruiting initiatives – Employee Referral Program, Employer Branding, Onboarding, etc. You will be the point of contact for several candidates. You will support in managing our Applicant Tracking System and Internal Referral pipeline.

You help us shape Emma's marketing strategy globally in order to establish Emma as the leading sleep brand You are responsible for managing internal and external stakeholders Assist the IM Performance Marketing sub-team on IM global data analysis and ideate best practices Help the IM team build a data-driven influencer strategy playbook to scale the channel globally Coordinate with country experts on the implementation of IM Performance Marketing recommendations Initiave IM AB tests in different countries to maximize revenue and generate learnings Potentially handle a country's end-to-end tasks for their IM channel

You'll be responsible for the optimization and management of HR Processes You will cooperate with a multicultural team addressing different employee life-cycle challenges. You'll contact and manage several external suppliers and business partners. You'll assume ownership of Office management related topics for our growing Lisbon Office. You'll be responsible for creating engagement within our community of Emmies by coming up with and organizing well-being activities, sports events, gatherings and celebrations