Be responsible for the supply planning master data, manage supply parameters and stay on top of our fast-changing supply chain. Lead small projects to drive standardization and data processes to the next level and develop dashboards and KPI’s on Tableau Further develop, enhance, and maintain information about our product catalogue, supply chain logic and item data to improve data analytics and overall efficiency Manage the development of new solutions to steer the supply chain for our new hero product category ‘beds’ from a data perspective. Become the main point of contact for all matters related to supply planning master data and ensure the proper operation of our demand and supply planning software (SO99+) as well as planning dashboards Work closely and collaboratively with Operations (Logistics, Production and Procurement), our data management and business intelligence teams to enhance transparency and efficiency by improving data processes – and standardization across the whole company.

You will be the gatekeeper of the entire customer order fulfillment cycle to ensure a seamless order flow in compliance with organizational policies. You will be in close coordination with all Operational teams in the fulfillment of the warehouse inventory requirements driving product availability and shipment at first promised. You will be managing order delivery date commitments based on current inventory and logistics capacity in close coordination with the Last Mile Team. You will take care of order expedite requests and global inventory allocation in case of material issues. You will keep Country Operations informed on supply chain updates and open orders status. You will proactively monitor daily order issues and perform stuck releases to prevent any order processing delays. You will establish and create reports for order monitoring to meet and exceed our service levels. You will conduct Root Cause Analysis and identify system and process weaknesses and develop suggestions for optimization. You will support our international and dynamic growth with the special challenge of creating and implementing new processes in order fulfillment and supply chain.

You will be leading the bed portfolio with a " test and learn" mindset and bringing new ideas to further improve sales Developing the bed portfolio by testing new products while aligning with PD & Ops You will be analyzing and developing the revenue growth strategy ( Pricing/ Discounts/ Communication/ Channels & Markets) for our beds Improving our content ( video/ pictures/ messaging )& our product design Constantly looking for key opportunities by analyzing our existing product offering and finding unserved customer needs Take on tasks in day-to-day operations & shape processes and optimize them Strengths: Entrepreneurial and Thought

You are part of the People Processes team, which collaborates with other HR teams (e.g. recruitment, people development, learning & knowledge, people services) and drives continuous improvement of processes and methods You design the desired future state of HR processes, analyse the gap to the current state, define and prioritise actions and projects to transform our process landscape and make sure we’re getting there You are responsible for leading the process improvement initiatives with the relevant interdisciplinary teams You manage a broad group of stakeholders and align them towards the optimization of our processes You support the development and establishment of company-wide standards and best practices You are working on seamless integration and continuous improvement of HR tools

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Created in 2013, we are now one of Europe's fastest-growing startups, and the world's leading D2C sleep brand. We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.   Our mattresses are available in 21 countries, recommended by many consumer associations in Europe and have been elected Product of The Year 2019 in France. In 2021 our revenue grew from €405 to €645 million. We are currently scaling up and to help us growing, we need you !   We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

As leader, expert, and coach, you will build, develop and advance our Global Influencer Marketing Team You support the global and country teams in driving measurable revenue from our influencer campaigns in every country You will be developing the current members and building the rest of the team towards your long-term vision. You cooperate closely with our local market teams as well as our creative team to develop, test, and implement your strategies. You combine your creativity with your strong numbers and statistical understanding in a data driven approach to marketing You are enthusiastic about innovative marketing approaches as well as their implementation and further development. In collaboration with your team, you will set ambitious goals that are aligned with the company’s objectives. You spot opportunities to improve our processes and performance and find the means to act on these opportunities whatever they might be

You will lead projects to continuously develop new/further contact center services. You will define contracts and service level agreements (SLA) including negotiation with contact center partners. You will analyze the relevant contact center metrics including quality management by creating reports to improve processes and participate in management meetings. You will define global contact center location and partner strategy. You will develop our Customer Service Team by being self-reliant in making decisions concerning your area. You will support recruiting of new customer service team members and offer guidance to outsourced contact center leadership team, quality analysts, 1st level and 2nd level support agents. You will work cross-functionally with other teams to ensure smooth running of customer service operations. You will work in an international environment.

You will collaborate with the Country team for Spain as well as Retail Ops team for Europe and other retail cross functional stakeholders You will define, develop and analyze the relevant KPIs incl. quality management of contact centers, retailer performance KPIs by creating reports to optimize processes, systems and structures. You are our first contact point for our B2B clients and internal operations. Optimize operations and sales processes to close sales faster and deliver a superior customer experience You will work cross-functionally with other teams to ensure smooth running of retail customer service operations. You will address customer escalations timely and accurately. You have a strong strategic mindset and are an excellent communicator. You lead complex projects and transformations with routine and with a hands-on, impact-first approach. You are enthusiastic about innovative retail approaches as well as their implementation and further development.

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City. What you'll do: ·         Build and develop the performance marketing strategy based on Search Engine Ads, Affiliation and Social Media Ads. ·         You will identify, analyze, test and develop new opportunities of growth and push them beyond what is currently known and tested. ·         Think outside of the box, showing creativity to test & scale ideas quickly to source further growth. ·         You will be contributor in Performance Marketing areas like ads setup, budgeting, optimization, tracking, reporting, testing and quality assurance. ·         You will substantially contribute to the global growth and the company revenues being one of marketing key team members in one of our biggest markets.

You will support the Operations Manager to lead our business operations in Spain. You will be co-responsible for the sales and distribution process, from order acceptance to final delivery to the consumer, making sure our service is the best-in-class in the market. You will help the Operations Manager with forecasting / demand planning. You will be dealing and negotiating with suppliers, revising contracts and invoices and agreeing on production plans. You will have the opportunity to co-lead / lead key strategic and ambitious projects to bring Spanish Operations and service to shoppers to the next level. You will optimize internal processes towards more efficiency and automatization. You will be responsible for monitoring and analyzing relevant KPIs.

You are responsible for structural and strategic coordination of our warehouses in Central Europe You will manage warehouse projects and implement continuous improvement practices You will be accountable for the cost management and efficiency improvements You establish and create KPI reports for controlling our agreed SLA concerning quality, costs and service level and take actions where needed You will identify system and process weaknesses and develop suggestions for optimization You support our international and dynamic growth with the special challenge of creating new processes in new countries You will take part of the negotiations, manage the contracts and change requests

You will be responsible for global pricing (e.g., price strategy, pricing architecture, tactical pricing) and promotions at Emma You will use continuously identify improvement opportunities to grow revenue and profitability You will share best practices and learnings in order to roll them out widely You will drive pragmatic implementation of changes in pricing and promotions, and you will collaborate closely with other teams for that (especially Country teams, Operations, Marketing, and Product Development) You will be an important sparring partner and key contributor to product and market strategy

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

You will be leading the Brazilian Operations Team responsible for production, warehousing, customer servise and deliveries (last mile) in that country. Monitor the quality and performance of our customer deliveries to identify improvement opportunities from payment to delivery. You will be responsible for developing new suppliers and for supporting the launch of new products for the Brazilian market. Drive the selection of and negotiations with production suppliers for both new and existing products. Devise an appropriate action plan and work with the suppliers to achieve continuous improvement to quality of delivery. Work with the country manager to grow the delivery network required for business growth. You will take responsibility for the execution of a sales-oriented demand forecasting process. You will create continuous demand forecasts and coordinate their elaboration, aligned with the global operations team and with international suppliers. You regularly check and analyze the existing planning parameters for the continuous optimization of the required inventory levels. You are responsible for ensuring the permanent availability of goods with optimum stock levels in cooperation with our warehouses and external suppliers. You will be responsible for our third-party accounting in Brazil. You will review accounting reports and check if there are no outstanding information. You will support the global accounting and finance team.

You will be the European Lead of the Emma Return Management You will make sure that the Return Management will be always tackled from an E2E perspective which includes> 1. Return Defense (Pre-/Post-Sale) 2. Reverse Logistics including Refurbishment/Recycling (Operating Model) 3. Profitable Sales You will hire and set up a self-standing, highly entrepreneurial and complementary team You and your team will develop best practices and continuously identify, implement, and orchestrate projects to reduce our return rate and also look for profitable ways to re-sell/use them (i.e. refurbishment, recycling) to create direct impact in EBIT You will ensure the standardization and professionalization but also scalability of our European Return Management in terms of performance, costs, service level and customer centricity You will work with multiple stakeholders across Emma such as Markets, Customer Service, Quality, Logistics, Procurement and Product Success You will work in a fast-pace and international environment, so you are hands-on, can street-think and are quick on your feet

As part of our UK Marketing and Business Development team you will be THE growth driver behind the performance of the UK market You will conduct research, analyses and reports through which you will identify growth potentials, best practices, optimizations and risks You will define and execute the right growth strategy by crafting and correctly positioning the right product portfolio in the right channels at the right price You will be looking for creative opportunities for growth outside of the status quo and building new scalable business cases based on your ideas. These can include exploring new marketing and sales channels, new communication aspects as well as launching new products You will be initiating, conceptualizing, implementing, and monitoring projects to drive up all relevant KPIs along the customer journey together with the German market team You have direct revenue responsibility as you are responsible for the performance of some of our most important marketing channels. For those channels you develop a strategy which allows us to grow the sales of the channels further by drawing conclusions from the data-driven analysis of previous campaigns

You will identify growth opportunities for the ecommerce of one of the biggest markets within Emma You will apply your UX knowledge to drive meaningful A/B tests to improve the e-commerce's performance You will run e-commerce analysis on a frequent basis and come up out of the box ideas to increase the main KPIs You will drive projects by managing different teams and stakeholders You will be using strategic thinking on a daily basis to create an impact You will collaborate with our marketing teams and product category managers to implement new ideas and build a best-in-class buying experience

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City. Emma – The Sleep Company is now the world's leading D2C sleep brand. In 2021 our revenue grew from €405 to €645 million. We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

As part of our IT team, you will be responsible for the overall technical support for our external call center agents and digital workplace users. You will develop auto ticket assignment workflows (ex DACH squad set up). You will engage in automation and tagging (example. tickets/order, keyword analyses, contact form topics connections). You will deploy new laptops and workstations with the help of software distribution system. You will install and configure computer hardware operating system and application. You will set up new users accounts and profiles and deal with password issues. You will address incidents and requests as stated by users via ticketing system, email or phone globally. You will have ownership of email support management, agent’s access management and developing auto ticket assignment workflows such as DACG squad set up. You will integrate and maintain 3rd party platforms (Amazon, Facebook, Instagram, etc.). You will assist agents in creating analytics and reports. You will help on ad hoc tasks in onboarding new country team. You will answer WhatsApp Chat queries. You will support Phone business hours and IVR set up and ghost set up for redirection. You will update voice message and customize phone numbers. You will assist with Magento, transaction emails, refunds, claims and returns. You will assist in invoice approvals and requests sent for new licenses.

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. We revolutionize sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.