Our Openings

You will be part of the Brazilian marketing team and responsible for our performance oriented marketing approach You will manage social media content and PR activations You will implement agile and intelligent engagement marketing strategies You cooperate closely with your team lead and our global marketing teams to develop, test, and implement your strategies You are enthusiastic about innovative marketing approaches as well as their implementation and further development You will create ad-hoc analyses and reports through which you will identify growth potentials, optimizations and risks Based on your findings, you will define actions and implement them You will perform A/B tests across all marketing channels

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

You will be responsible for the Emma customer excellence global quality process and conduct end-to-end quality assurance audits on a global/market/partner level to implement means of continuous improvement. You will be a core member of the Learning & Quality Management team, working together with our markets on quality readiness to provide excellence in customer success and engagement. You will foster a strong relationship with teams across Emma, leading and influencing others effectively to achieve cross-functional alignment on customer excellence knowledge and quality goals. You will perform needs analyses using available data and evaluate results to continuously improve customer excellence standards and ensure a high level of customer experience and satisfaction. You will represent the voice of the customer in several cross-functional and agile squads by conducting quality calibrations between markets, contact center partners and different cross-team stakeholders. You will manage partnership between Emma and our external quality management partners & service providers You will create and analyze quality reports to support Emma enhance performance of quality and customer satisfaction KPI.

As a Strategic Management Trainee you will support with structuring and evaluating different strategic topics alongside the CEOs; You will work closely with almost every team, by following up on the different C-level topics; You will bring new ideas to seek efficiency and improve our structure; You will provide support and maintain an effective communication with stakeholders by performing detailed analyses; You will adapt processes and practices to promote efficiency and to support business objectives; You’ll leverage your pro-activity to propose and implement innovative approaches to take us to the next level; You will grow immensely as a professional: You will take responsibility early-on, will learn what drives hypergrowth, and will rapidly build your analytical skill set.

You are part of the Operational Excellence team, where cross functional expertise is employed for company-wide transformations, as well as continuous improvement of processes and methods You perform projects to bring our company on the next level – in some of the most impactful projects in the company, with focus especially in Operations, Finance, Tech and Business Development You make change happen: From Design of a strategy to execution to the sustainable delivery, training and completion – supported by strong and inspiring communication and stakeholder management You are responsible for leading projects for significant improvements of processes, structures and systems with interdisciplinary teams You bring your hard- and soft skills to the next level, by collaborating with colleagues from more than 51 nationalities

You will build, develop and advance our Paid Social team in Frankfurt as leader, expert and coach. Your strategic heart beats for the agile and intelligent implementation of social media campaigns. You are an ambitious partner of our global Head of Performance Marketing, developing the current members and build the rest of the team towards your long-term vision. You know the Facebook and Instagram environment by heart and you can use this knowledge to enrich your long term marketing vision. You cooperate closely with our local market teams as well as our creative team to develop, test, and implement your strategies. You combine your creativity with your strong numbers and statistical understanding You are enthusiastic about innovative marketing approaches as well as their implementation and further development. You will set ambitious goals that are aligned with the company’s objectives in collaboration with your team. You mentor your team while growing each member professionally.

You will join a creative digital strategy team and work closely with marketeers, researchers and engineers to conceptualize and execute creative campaigns on our digital channels. You will storyboard concepts and create engaging and dynamic motion graphics that can take our digital presence and product campaigns to the next level. You will manage and expand on a library of visual and digital assets to be used by marketing teams worldwide. You will expand your creativity with strategy, with the collaboration of strategists and performance marketing insights.

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you. What you'll do You will be part of an international creative team that shapes Emma's global product and brand communication across all channels. You will develop and implement a wide range of communication initiatives, from TV spots to digital campaigns and even new product ideas. You will also help to build and manage a multidisciplinary creative team of copywriters and/or freelancers and work closely together with renowned international creative agencies to push our brand to the next level.

You will take part in an individual trainee program for a duration of 12-18 months with a focus on Operation Management. The aim of our trainee program is to prepare you for a an expert, project management or leadership role in Supply Chain, Production, Logistics and Procurement Management. During the traineeship, you will participate in our Emma Mentorship Program which entails regular meetings with a mentor to work on your further professional and personal growth You will take part in trainings of our Emma University You will have ownership over your own strategic projects guided and coached by our Chief Operating Officer Following great performance, you will be able to take part in the Emma go Global Program during which you can gain international working experience in our office in Lisbon You will have the chance to execute interdisciplinary projects and gain insights in areas such as Business Development

You take on the professional and disciplinary management of one of our Procurement teams You take over the coordination with suppliers and logistics service providers Together with your team, you are responsible for creating material-group- and sourcing-strategies You analyze and develop new procurement markets and identify new strategic suppliers In addition, you carry out complex inquiries and make regular offer comparisons You conduct price negotiations and prepare procurement decisions You create KPI reports for controlling and management You identify system and process weaknesses and develop suggestions for optimization You ensure that the team progress is tracked and communicated to others and take care that the team members develop You work in an international environment: You support our international and dynamic growth with the special challenge to establish new processes in new countries

You are responsible for the personal and professional development of the team and also set impulses for recruiting further team members Improve our speed of learning through developing guidelines and best practices for running A/B-tests Design reliable test scenarios which allow us to test hypotheses and lead to meaningful results You analyze the test results, evaluate if they are statistically significant, and work closely with our data science team to further improve the measurement and analysis methodologies Draw meaningful conclusions and recommendations from tests You train other teams on these guidelines and help to improve their test setups through covering the full life-cycle from hypothesis to test-design, measurement, and ultimately the analysis You are going to establish a database of all tests, learnings and best practices and share learnings with all stakeholders Get hands-on with data: set impulses for further growth initiatives through a variety of analytics projects, spanning from adhoc to 6+ months focused on gaining insights into improvement opportunities within the marketing domain

You will collect and analyze data on the whole people experience from Onboarding to Exit Interviews. You will be responsible for our employee engagement survey form and also accompany or conceptualize implement impactful measures to work on identified topics. You will support the conception and execution of culture and collaboration activities by providing the right frameworks & formats and organizing events. You will foster and promote our values and our leadership principles to highlight and sustain our unique culture despite the growth and the globalization. You will coordinate and improve global meetings and possible further content to ensure transparent and effective communication on people and culture topics. You will be the contact person for team leads for collaboration or team engagement questions. You will support or own topics on organizational set-up, team structures, processes and productive ways of working together. You will work closely with other P&O sub-teams and other stakeholders to ensure a productive and engaging work culture all over the globe.

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

You will develop and perform analysis on the Voice of the Customer (VOC) program. Your goals will be to drive improvements across all markets on our strategic customer KPIs such as Net promoter score (NPS), Customer satisfaction (CSAT) and Customer effort score (CES) using both qualitative and quantitative methods. You will identify and synthesize customer KPI trends (NPS, CSAT, CES) to our leadership and country stakeholders to influence customer experience improvements across the company You will work as a project manager to derive insights from customer generated data – (focus on NPS, CSAT, post/sale conversations over chat, email, phone), interpret reporting dashboards, translate analysis into actionable recommendations and lead improvement projects. You will conduct benchmarks for our customer feedback KPIs and conduct knowledge sessions on industry best practices. Your overall goal will be to improve and maintain CSAT and NPS scores globally and develop best practice playbooks and change management initiatives. You will lead the implementation and deployment of agreed prioritized initiatives with the markets You will collaborate with data scientists on creative ways to predict customer experience and customer outcomes in relation to the customer journey. You will communicate milestones, setbacks, and articulate changes with their benefits to stakeholders – leading change management across multiple markets.

You are building up new inspiring learning formats and are moderating internal training sessions. You are collecting learning needs across the company and proactively pushing learning opportunities which make an impact. You are developing concepts for virtual trainings and are creating e-learning content for our Emmies across the globe. You are organizing and moderating international onboarding events and are actively contributing with improvement ideas. You are rolling out our learning management system together with the team as well as our knowledge management tool containing great contents. You are doing research on learning trends and are coming up with innovative ideas.

Build and lead a strong team and establish processes in order to drive PR & Communications effectively and efficiently in more than 30 countries worldwide. Close collaboration with the C-Level and top management as well as our country heads. Responsible for ensuring and reporting the effectiveness of PR and communications as one important touchpoint during our customer journey. Develop a corporate communications strategy including financial communications, retail communications, sleep science communication and employer branding. Develop a consumer communications strategy driving the awareness around the importance and impact of sleep as well as our sleep research competence. Develop a product communications strategy highlighting the quality of our state-of-the-art products and drive the future launches of our sleep tech products. Drive the communications strategy internationally across several channels, including amongst others press, social media, awards, speaker placements, fairs with your team in order to become world’s leading sleep brand worldwide. Support more than 30 countries in the localization of global communication strategies in order to increase brand awareness, build trust, strengthen our reputation as sleep expert and achieve overall business objectives. Manage public affairs and crisis communication internationally. Ideally, you will act as our spokesperson and, alongside our founders, will be the main representative of Emma to our media.

You will join our in-house creative team and work closely with designers, copywriters, strategists, marketeers, researchers and engineers to plan, manage and deliver high-quality projects in a timely manner. You will identify and structure creative challenges and briefs that bring the best out of the creative team. You will develop project plans with an agile approach. You will delegate and communicate project tasks to team members. You will monitor and manage project statuses. You will expand the scope of your projects with the collaboration of strategists and performance marketing insights.

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you. This is us: We are Emma - The Sleep Company. To revolutionize sleep, we challenge the status quo. Our goal is to positively impact people's lives by improving their sleep. We are one of the fastest growing European tech startups and we have motivated and fast developing team in our Lisbon office. Our work culture is based on values that foster community, agility and ownership. Growth and excellence in all areas are important to us, as are the people who work with us. That's why we offer our team members the opportunity to grow professionally and personally. Diversity is our number one priority. That's why we're proud to be an equal opportunity and inclusion employer in the workplace. We consider all qualified applicants for every position - regardless of ethnic or national origin, religion or belief, gender or gender identity, sexual orientation, disability or age.

Analyze and understand our growth structures (strategically and operationally) to triple our growth in 2021. Identify, build value case, and execute on growth initiatives that contribute to significant sales. You make sure that the brand can be consistently experienced across all touchpoints through 360-degree concepts. Be truly entrepreneurial, bring a versatile skill set, your tasks will range from user experience optimization to uncovering new sales channels to identifying new product strategy. Test and optimize marketing tactics for customer acquisition and conversion rate optimization. Think outside of the box, showing creativity to test & scale ideas quickly to source further growth. Take ownership of new growth projects within the Scandinavian market. Build and develop the marketing team for all Scandinavian markets.

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off. But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.