What you’ll do:
- As part of the Emma IT team, you will be responsible for the overall technical support of our employees and externals such as freelancers and contact center agents.
- You will address incidents and requests stated by users via ticketing system, email, or teams chat globally.
- You will take full ownership in maintaining, improving, and configuring the different systems, tools, and applications used within Emma.
- You will be responsible in creating detailed documentation regarding the newly implemented systems, tools, and applications within our environment and/or the improvement of thereof.
- You will support the Senior members of the team in systems implementation, process improvement and project initiatives.
- You will maintain and manage all computer hardware, video conferencing assets and network infrastructure.
Who we’re looking for :
- You are passionate about technology and eager to learn more about IT operations and infrastructure.
- You have a basic understanding of networking, hardware, and software, and you're excited to deepen your knowledge.
- You are a problem-solver who enjoys tackling technical challenges and finding solutions.
- You are detail-oriented and able to manage multiple tasks simultaneously without sacrificing accuracy.
- You are a team player who can work collaboratively but also take initiative and work independently when needed.
- You have strong communication skills and can clearly document technical information for various audiences.
- You are curious, proactive, and always looking for ways to improve processes and systems.
What we offer :
- A combination of personal and company growth to accelerate your career and help you reach your goals
- The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team
- Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA
- To work and learn from experts in diverse fields and get to know your team members at exciting company events
- Competitive salary of 965€ gross per month, Coverflex, benefits, and meal allowance
- In-house Portuguese classes
- Employee discount on Emma products for yourself, friends and family
- Private health insurance including dental care
Apply Now