Operations

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You will be responsible for designing the strategic roadmap of some of our biggest suppliers worldwide. 
• You will lead the price negotiations of million-euro deals with our Business Partners.
• You will be responsible for creating scalable and cost-efficient sourcing strategies for our 30+ markets.
• You will challenge the status quo and bring forward innovative solutions that shake the bedding industry and make Emma the industry leader of COGS benchmarks.
• You will develop a deep understanding of Emma’s current and future sourcing needs, perform insightful supplier market research and eventually form business partnerships that will help Emma grow to the next level. 
• You will work hand in hand with both the CEO and COO in highly strategic and impactful sourcing projects across the globe. Furthermore, you will closely collaborate with other Emmies such as the Market, Product Development and User Experience teams, taking part in projects that help boost customer satisfaction as well as internal efficiency.
• Eventually, you will experience a steep learning curve and develop a strong business judgement while being able to make an impact in every step of the way.

This is what you'll bring to us:

• You have a forward-thinking, growth mindset and constantly look for ways to improve processes and value chains.
• You have a master’s in Business Administration, Economics, Psychology or a related subject area.
• You have gained practical experience (3+ years) and have developed a great business-oriented mind.
• You have the ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
• You have very strong executional skills paired up with an exceptional hands-on mentality.
• You are attracted by new projects/challenges and have a very strong appetite for closing the best business deals for the company. 
• You ideally have a proven track record of successful high volume negotiations.
• You have an independent, responsible, and structured way of working and you think in a process-oriented way. 
• Last but not least, you have Leadership experience and are able to grow your team members and drive them for high performance

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Hinweis zur aktuellen Lage COVID-19: Deine Bewerbung wird auch weiterhin ganz normal durch unser Recruiting Team bearbeitet. Alle Interviews finden per Video-Call oder telefonisch statt.

In Voll- & Teilzeit, ab sofort

Das erwartet Dich:

• Du bist der Ansprechpartner für unsere Retail- & B2B-Kunden in Deutschland, Österreich und der Schweiz
• Das Auftragsmanagement liegen in Deiner Verantwortung (Auftragsbearbeitung in freshdesk und Magento, Kontrolle von EDI Aufträgen, Monitoring von Aufträgen und Lieferterminen)
• Du stellst die Warenverfügbarkeiten für unsere Kunden sicher
• Du kümmerst Dich um eine reibungslose Bearbeitung unserer Kundenanfragen, Retouren und Reklamationen
• Du überwachst und analysierst relevante KPI's 
• Die Pflege von unseren Systemdaten wird von Dir übernommen
• Du unterstützt das Key Account Management und den Außendienst bezüglich Umsatzauswertungen und Kundenanfragen
• Du bist proaktiv telefonisch und schriftlich mit unseren B2B-Kunden in Kontakt
• Du wirst von Beginn an selbständig Entscheidungen treffen, die in deinem Arbeitsbereich liegen
• Du arbeitest in einem internationalen Umfeld

Das erwarten Wir:

• Du hast Freude daran, der Problemlöser für unser Kunden zu sein
• Kundenservice steht für Dich an erster Stelle
• Du hast eine Ausbildung im kaufmännischen Bereich oder Ähnliches
• Du bist ein kommunikativer Teamplayer
• Du verfügst über eine selbstständige, eigenverantwortliche und strukturierte Arbeitsweise und denkst lösungsorientiert
• Du bist ein ausgeprägtes Organisationstalent und setzt die richtigen Prioritäten
• Du besitzt eine schnelle Auffassungsgabe und eine analytische Herangehensweise an neue Aufgaben und Problemstellungen
• MS-Office, insbesondere Excel beherrschst Du im Schlaf
• Du hast sehr gute Deutsch- und Englischkenntnisse

Das bieten Wir:

• Verantwortung und Entscheidungskompetenzen vom ersten Tag an
• Herausfordernde Aufgaben mit steiler Lernkurve
• Die Möglichkeit, unsere Unternehmenskultur aktiv mitzugestalten
• Eigenverantwortliches Arbeiten innerhalb eines engagierten, internationalen Teams
• Die Chance, Deine eigenen Ideen erfolgreich einzubringen
• Zusammenarbeit mit Experten aus den unterschiedlichsten Bereichen
• Spannende Events, auf denen Du unsere Teammitglieder besser kennenlernst

Das sind Wir:

Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern.

Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten 500+ Teammitglieder aus über 40 Nationen.

Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln.

Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Und, interessiert?

Dann bewirb Dich doch ganz einfach über unser Bewerbungsportal bei uns und werde Teil eines großartigen Teams! Damit wir uns so schnell wie möglich kennenlernen können, schicke uns bitte Deine vollständigen Bewerbungsunterlagen (Lebenslauf, Noten, Zertifikate, etc.).

Deine Ansprechpartnerin ist Daria aus dem People & Organisation Team. Wenn Du Fragen zum Bewerbungsprozess hast, melde Dich einfach via +49 69 / 989 723 303 bei uns.

Wir freuen uns auf Deine Bewerbung!

Hinweis zur aktuellen Lage COVID-19: Deine Bewerbung wird auch weiterhin ganz normal durch unser Recruiting Team bearbeitet. Alle Interviews finden per Video-Call oder telefonisch statt. 

Das erwartet Dich:

• Du übernimmst die Koordination mit Lieferanten sowie Logistikdienstleistern
• Du bist verantwortlich für die Erstellung von Materialgruppen- und Sourcing-Strategien
• Du analysierst und erschließt neue Beschaffungsmärkte und identifizierst neue strategische Lieferanten 
• Darüber hinaus führst Du komplexe Anfragen durch und erstellst regelmäßige Angebotsvergleiche
• Du leitest Preisverhandlungen und bereitest Vergabeentscheidungen vor
• Du erstellst KPI-Reports für Controlling und Management
• Neben Deinen operativen Aufgaben kümmerst Du Dich gemeinsam mit dem Team um die strategische Weiterentwicklung des Operation-Bereichs
• Du identifizierst System- und Prozessschwächen und entwickelst Vorschläge zur Optimierung
• Du arbeitest in einem internationalen Umfeld: Du unterstützt unser internationales und dynamisches Wachstum mit der besonderen Herausforderung neue Prozesse in neuen Ländern zu etablieren

Das erwarten Wir:

• Du hast BWL, Wirtschaftsinformatik oder eine verwandte Fachrichtung studiert und bringst praktische Erfahrungen im Bereich Supply Chain Management oder Beschaffung mit (idealerweise 5+ Jahre)
• Idealerweise kannst Du ein APICS Zertifikat vorweisen
• Du besitzt eine schnelle Auffassungsgabe und eine analytische Herangehensweise an neue Aufgaben und Problemstellungen
• Dich reizen neue Projekte und Herausforderungen spornen Dich erst richtig an
• Du bist sowohl analytisch als auch konzeptionell stark und ein ausgeprägtes Organisationstalent
• Du verfügst über eine selbstständige, eigenverantwortliche und strukturierte Arbeitsweise und denkst prozessorientiert
• Du bist ein kommunikativer Teamplayer und hast sehr gute Deutsch- und Englischkenntnisse - weitere Fremdsprachenkenntnisse sind von Vorteil
• MS-Office, insbesondere Excel beherrschst Du im Schlaf

Das bieten Wir:

• Verantwortung und Entscheidungskompetenzen vom ersten Tag an
• Herausfordernde Aufgaben mit steiler Lernkurve
• Die Möglichkeit, unsere Unternehmenskultur aktiv mitzugestalten
• Eigenverantwortliches Arbeiten innerhalb eines engagierten, internationalen Teams
• Die Chance, Deine eigenen Ideen erfolgreich einzubringen
• Zusammenarbeit mit Experten aus den unterschiedlichsten Bereichen
• Spannende Events, auf denen Du unsere Teammitglieder besser kennenlernst

Das sind Wir:

Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern.

Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten circa 500 Teammitglieder aus über 40 Nationen.

Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln.

Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Und, interessiert?

Dann bewirb Dich doch ganz einfach über unser Bewerbungsportal bei uns und werde Teil eines großartigen Teams! Damit wir uns so schnell wie möglich kennenlernen können, schicke uns bitte Deine vollständigen Bewerbungsunterlagen (Lebenslauf, Noten, Zertifikate, etc.).

Deine Ansprechpartnerin ist Daria aus dem People & Organisation Team. Wenn Du Fragen zum Bewerbungsprozess hast, melde Dich einfach via +49 69 / 989 723 303 bei uns.

Wir freuen uns auf Deine Bewerbung!

Information on the current situation COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place by video call or by phone.

Are you interested in a demand planner role supporting Emma with its forecasting and facilitating of the S&OP processes?
Your technical mastery of demand & capacity planning makes you a trusted partner for the operational and commercial Teams. You take a leadership role within the S&OP processes, providing valuable insight and analysis to support gap closing initiatives. The accuracy of your forecasts has a direct impact on supply chain efficiency and product availability.

This is what you'll do:

• You regularly check and analyze the existing planning parameters for the continuous optimization of the required inventory levels
• You are responsible for identifying extraordinary deviations and initiating corrective actions with sales and operations to prevent out-of-stocks and overstocking
• You will be responsible for carrying out root cause analyses in the event of deviations as well as developing solutions and tracking
• You are a guardian of the S&OP leadership behaviors and ensure forecasting assumptions are clearly understood and supervised. Maintain the data bases required for the statistical engines to run.
• You will coordinate regular communication with product development and sales with regard to product range and sales changes
• In addition, you will support the operational coordination of new product launches and further developments in cooperation with procurement
• You identify system and process weaknesses and develop proposals for optimizing demand planning and merchandise planning
• You work in an international environment: You support our international and dynamic growth with the special challenge of establishing new processes in new countries

This is what you'll bring to us: 

• You have studied supply chain management, business administration, business informatics or a related field and have practical experience in planning/forecasting ideally in the CPG (FMCG) industry
• You have got an understanding of demand planning / S&OP and how it can drive superior business performance
• You have an E2E mindset
• You are attracted by new projects and challenges that really spur you on
• You are analytically as well as conceptually strong and have a strong organizational talent
• You have an independent, responsible, and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills - other foreign language skills are an advantage

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 400+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Sound interesting?

Then apply through our candidate portal via the button provided below for a chance to become a member of our magnificent team! In order to get to know each other as soon as possible, please send us your full application (curriculum vitae and your grades). 

Your contact person is Daria from the People & Organization team. If you have any questions regarding the application process, give us a call at +49 69 / 989 723 303

We are looking forward to your application!

Hinweis zur aktuellen Lage COVID-19: Deine Bewerbung wird auch weiterhin ganz normal durch unser Recruiting Team bearbeitet. Alle Interviews finden per Video-Call oder telefonisch statt.

In Voll- & Teilzeit, ab sofort

Das erwartet Dich:

• Du bist der Ansprechpartner für unsere Retail- & B2B-Kunden in Deutschland, Österreich und der Schweiz
• Das Auftragsmanagement liegen in Deiner Verantwortung (Auftragsbearbeitung in freshdesk und Magento, Kontrolle von EDI Aufträgen, Monitoring von Aufträgen und Lieferterminen)
• Du stellst die Warenverfügbarkeiten für unsere Kunden sicher
• Du kümmerst Dich um eine reibungslose Bearbeitung unserer Kundenanfragen, Retouren und Reklamationen
• Du überwachst und analysierst relevante KPI's 
• Die Pflege von unseren Systemdaten wird von Dir übernommen
• Du unterstützt das Key Account Management und den Außendienst bezüglich Umsatzauswertungen und Kundenanfragen
• Du bist proaktiv telefonisch und schriftlich mit unseren B2B-Kunden in Kontakt
• Du wirst von Beginn an selbständig Entscheidungen treffen, die in deinem Arbeitsbereich liegen
• Du arbeitest in einem internationalen Umfeld

Das erwarten Wir:

• Du hast Freude daran, der Problemlöser für unser Kunden zu sein
• Kundenservice steht für Dich an erster Stelle
• Du hast eine Ausbildung im kaufmännischen Bereich oder Ähnliches
• Du bist ein kommunikativer Teamplayer
• Du verfügst über eine selbstständige, eigenverantwortliche und strukturierte Arbeitsweise und denkst lösungsorientiert
• Du bist ein ausgeprägtes Organisationstalent und setzt die richtigen Prioritäten
• Du besitzt eine schnelle Auffassungsgabe und eine analytische Herangehensweise an neue Aufgaben und Problemstellungen
• MS-Office, insbesondere Excel beherrschst Du im Schlaf
• Du hast sehr gute Deutsch- und Englischkenntnisse

Das bieten Wir:

• Verantwortung und Entscheidungskompetenzen vom ersten Tag an
• Herausfordernde Aufgaben mit steiler Lernkurve
• Die Möglichkeit, unsere Unternehmenskultur aktiv mitzugestalten
• Eigenverantwortliches Arbeiten innerhalb eines engagierten, internationalen Teams
• Die Chance, Deine eigenen Ideen erfolgreich einzubringen
• Zusammenarbeit mit Experten aus den unterschiedlichsten Bereichen
• Spannende Events, auf denen Du unsere Teammitglieder besser kennenlernst

Das sind Wir:

Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern.

Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten 500+ Teammitglieder aus über 40 Nationen.

Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln.

Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Und, interessiert?

Dann bewirb Dich doch ganz einfach über unser Bewerbungsportal bei uns und werde Teil eines großartigen Teams! Damit wir uns so schnell wie möglich kennenlernen können, schicke uns bitte Deine vollständigen Bewerbungsunterlagen (Lebenslauf, Noten, Zertifikate, etc.).

Deine Ansprechpartnerin ist Daria aus dem People & Organisation Team. Wenn Du Fragen zum Bewerbungsprozess hast, melde Dich einfach via +49 69 / 989 723 303 bei uns.

Wir freuen uns auf Deine Bewerbung!

Hinweis zur aktuellen Lage COVID-19: Deine Bewerbung wird auch weiterhin ganz normal durch unser Recruiting Team bearbeitet. Alle Interviews finden per Video-Call oder telefonisch statt.

In Voll- & Teilzeit, ab sofort

Das erwartet Dich:

• Du bist der Ansprechpartner für unsere Retail- & B2B-Kunden in Deutschland, Österreich und der Schweiz
• Das Auftragsmanagement liegen in Deiner Verantwortung (Auftragsbearbeitung in freshdesk und Magento, Kontrolle von EDI Aufträgen, Monitoring von Aufträgen und Lieferterminen)
• Du stellst die Warenverfügbarkeiten für unsere Kunden sicher
• Du kümmerst Dich um eine reibungslose Bearbeitung unserer Kundenanfragen, Retouren und Reklamationen
• Du überwachst und analysierst relevante KPI's 
• Die Pflege von unseren Systemdaten wird von Dir übernommen
• Du unterstützt das Key Account Management und den Außendienst bezüglich Umsatzauswertungen und Kundenanfragen
• Du bist proaktiv telefonisch und schriftlich mit unseren B2B-Kunden in Kontakt
• Du wirst von Beginn an selbständig Entscheidungen treffen, die in deinem Arbeitsbereich liegen
• Du arbeitest in einem internationalen Umfeld

Das erwarten Wir:

• Du hast Freude daran, der Problemlöser für unser Kunden zu sein
• Kundenservice steht für Dich an erster Stelle
• Du hast eine Ausbildung im kaufmännischen Bereich oder Ähnliches
• Du bist ein kommunikativer Teamplayer
• Du verfügst über eine selbstständige, eigenverantwortliche und strukturierte Arbeitsweise und denkst lösungsorientiert
• Du bist ein ausgeprägtes Organisationstalent und setzt die richtigen Prioritäten
• Du besitzt eine schnelle Auffassungsgabe und eine analytische Herangehensweise an neue Aufgaben und Problemstellungen
• MS-Office, insbesondere Excel beherrschst Du im Schlaf
• Du hast sehr gute Deutsch- und Englischkenntnisse

Das bieten Wir:

• Verantwortung und Entscheidungskompetenzen vom ersten Tag an
• Herausfordernde Aufgaben mit steiler Lernkurve
• Die Möglichkeit, unsere Unternehmenskultur aktiv mitzugestalten
• Eigenverantwortliches Arbeiten innerhalb eines engagierten, internationalen Teams
• Die Chance, Deine eigenen Ideen erfolgreich einzubringen
• Zusammenarbeit mit Experten aus den unterschiedlichsten Bereichen
• Spannende Events, auf denen Du unsere Teammitglieder besser kennenlernst

Das sind Wir:

Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern.

Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten 500+ Teammitglieder aus über 40 Nationen.

Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln.

Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Und, interessiert?

Dann bewirb Dich doch ganz einfach über unser Bewerbungsportal bei uns und werde Teil eines großartigen Teams! Damit wir uns so schnell wie möglich kennenlernen können, schicke uns bitte Deine vollständigen Bewerbungsunterlagen (Lebenslauf, Noten, Zertifikate, etc.).

Deine Ansprechpartnerin ist Daria aus dem People & Organisation Team. Wenn Du Fragen zum Bewerbungsprozess hast, melde Dich einfach via +49 69 / 989 723 303 bei uns.

Wir freuen uns auf Deine Bewerbung!

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

 This is what you’ll do:

• You take over the coordination with suppliers and logistics service providers
• You are responsible for creating material-group- and sourcing-strategies
• You analyze and develop new procurement markets and identify new strategic suppliers
• In addition, you carry out complex inquiries and make regular offer comparisons
• You conduct price negotiations and prepare procurement decisions
• You create KPI reports for controlling and management
• In addition to your operational tasks, you will take care of the strategic development of the operation area together with the team
• You identify system and process weaknesses and develop suggestions for optimization
• You work in an international environment: You support our international and dynamic growth with the special challenge to establish new processes in new countries

This is what you’ll bring to us:

• You have studied business administration, business informatics or a related subject area and bring practical experience in the field of supply chain management or procurement (ideally 5+ years)
• Ideally, you have a APICS
• You have a quick grasp and an analytical approach to new tasks and problems
• You are attracted by new projects and challenges that really spur you on
• You are both analytically and conceptually strong and have a strong organizational talent
• You have an independent, responsible and structured way of working and you think in a process-oriented way
• You are a communicative team player and have very good English skills - further foreign language skills are an advantage
• MS Office, especially Excel you master in your sleep

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll bring to us:

• You are studying Supply Chain, Business Administration, Engineering or a related field
• You are attracted by new projects and challenges
• You are analytical and conceptually strong
• You are independent, responsible and have a process-oriented thinking for solutions
• You are communicative team player and have good English skills - other languages are an advantage

This is what you'll do:

• You contribute to our global supply chain and manage our suppliers to build the best products
• You are responsible for developing and executing inspection guidelines and procedures for our award-winning products
• You are playing a key role in upcoming projects by executing product approvals and testings
• You will create reporting procedures for the performance indicators and highlight corrective actions which need to be taken
• You will be in the driving seat for continuous improvement of our products and processes
• You will support the operational processes in close collaboration with our production and research and developing team

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events.

 This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with over 500 team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You take on the professional and disciplinary management of one of our logistics teams
• You are responsible for professionalizing and improving our Logistics processes with a focus on inbound, warehousing and outbound
• Together with your team you define streamlined state-of-the-art processes and roll them efficiently out with the partners
• You create, define and manage KPI and Service Levels for our global Warehouses, Carrier and Logistics Service Providers
• You make sure that process and performance is monitored regarding quality, costs and service level
• You develop, implement and share best-practices within the company
• You ensure that the team progress is tracked and communicated to others and take care that the team members develop

This is what you'll bring to us:

• University Degree in Business Administration/Supply Chain/Logistics or a related subject or have relevant working experience in this area
• You are customer oriented, have strong communication skills and a good Stakeholder Management
• You have a proven track record of developing and managing team members
• You are a self-starter, have a quick grasp and an analytical approach to tasks and problems
• You are conceptually strong and have a can do-mentality
• You have an independent and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills – German language skills are an advantage, but no must

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

 This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You are our specialist for all customs related topics and are responsible for the compliance with all legal customs regulations and their documentation
• You fulfill all customs-related processes (import and export) in day-to-day business
• You maintain the existing customs status (AEO) as well as the development of related processes
• You are the single point of contact to the customs offices
• You create and monitor correct supplier declarations
• You support in planning, organizing and dispatching transports with a focus on intermodal transports (SEA, Rail, Air) and monitor their appropriate fulfillment

This is what you'll bring to us:

• You have previous experience of working in a comparable position, ideally in the logistics industry
• You have experience of German and EU preferential trade schemes, Global Tariff and Tax implications
• You have a deep knowledge of the AEO program to support Customs audits

• You have a quick reaction, ability to act in a changing environment and are hands-on

• You have are able to communicate efficiently with the German Customs Authorities and have good English skills as well
• You are well organized, can prioritize and have strong communication skills

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

 This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You will ensure the definition of key customer service readiness requirements for the launch of new Emma products/services and business models with our category managers, development teams and customer service in multiple markets
• You will ensure that the customer service market teams are ready and able to provide world class customer support for the launch of new products/services and features across our global customer service organization.
• You will foster strong relationship with teams across Emma, leading and influencing others effectively to achieve cross-functional alignment on goals and successful launch execution
• You will perform needs analyses using available data and evaluate results to continuously improve readiness and ensure a high level of customer experience and satisfaction
• You will represent the voice of the customer in several cross-functional and agile squads eg within product development and category management 
• You will collaborate effectively to develop knowledgebase content and organize training where you ‘train the trainers’ 
• You will develop and roll out innovative e-learning standards, methods, learning platforms, best practices
• You will establish processes, tools, and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness. Thereby support our global learning and quality management swarm and category management teams.
• Coordinate mentorship programs for new customer solutions specialists 

Who we're looking for:

• You are fluent in English. Experiences in German, French, Dutch/ other languages are an advantage.
• You are passionate about customer satisfaction and sleep tech products
• You gained at best first practical working experience in a Customer Service area
• You demonstrated experience with launch management from in-time implementation to continuous improvement
• You have excellent project management and organization skills
• You have experience aligning diverse stakeholders to manage risk and change in fast-moving environments.
• You are an open-minded team player
• You have analytical skills and learn quickly
• You like to take on responsibility and can work independently

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

 This is what you'll do:

• You are part of the global Customer Excellence team, where cross functional expertise is employed to ensure company-wide high customer satisfaction  
• You take on the professional and disciplinary management of our Refund Management team in collaboration with our markets and Customer Contact Centers 
• You will be responsible for building up the team and establishing a structured approach for refund management
• You will ensure efficient coordination with resources to process customer returns and refunds, manage the volume of customer returns and refunds and achieve productivity metrics 
• You will make sure that refunds are being handled in a customer centric-way with high accuracy, precision and speed while ensuring internal financial controls and procedures 
• You will identify best practices, process improvements and automation initiatives and roll these out at a global scale 
• You ensure that the team progress is tracked and communicated to others and are responsible for the development of team members 
• You will coordinate mentorship programs, encourage on-the-job coaching (e.g. handling difficult customer cases)

 This is what you'll bring to us:

• You have experience in a global delivery service organization. 
• You gained at best first practical working experience in a customer service area 
• You are very pragmatic, hands-on and are passionate about customer satisfaction
• You are excellent in both written and verbal communication as you will be interacting with cross-functional teams. The clarity of your communication will greatly contribute to the performance and effectiveness of the whole team
• You are highly keen to details
• You have strong analytical, critical skills and problem-solving aptitude
• You are an open-minded team player
• You like to take on responsibility and can work independently

 This is what we offer:

• Responsibility and independence from the first day
• Exciting tasks with a steep learning curve, where you can actively help shape our company’s fast growth
• Get to work in an international environment
• Support from experienced colleagues and a program that promotes personal development
• Refreshing working atmosphere including drinks and light snacks
• Modern office in the middle of Frankfurt's up-and-coming train station district
• Regular company events and table football for lunch breaks

 This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You are responsible to guide and develop the quality team
• You are responsible to set up and develop an appropriate quality management system
• You are responsible for the continuous optimization of processes with influence on quality requirements (product/process)
• You will be responsible for carrying out root cause analyses in the event of deviations as well as developing solutions to improve (8D, 5W, FMEA)
• You are in charge to prepare QM inspection and instruction plans
• You are responsible to further develop our main suppliers from a Q perspective
• You are responsible for the preparation, execution and follow-up of regular audits (process/product)
• You will be responsible to prepare monthly claim reports and to regularly monitor the development of key KPIs

This is what you'll bring to us:

• You obtain a degree in Business Administration, Engineering or a related field and already have some practical experiences in Quality Management
• You have a quick grasp and an analytical approach to new tasks and problems
• You are attracted by new projects and challenges that really spur you on
• You are known for high level of commitment and ownership
• You are analytically as well as conceptually strong and have an organizational talent
• You have a structured way of working and think process-oriented
• You are a communicative team player and have very good English and German skills - other foreign language skills are an advantage
• You are very good in MS-Office

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You manage projects aimed at optimizing key aspects such as lead time, on-time delivery and fulfillment costs
• You initiate, support and eventually lead negotiations with our external partners, mainly warehouses and carriers
• You generate with the team a world-class supply chain by implementing logistics concepts using lean management principles
• You work in a dynamic and international environment, so you are quick on your feet

Who we're looking for:

• University Degree in Business Administration/Supply Chain/Logistics or a related subject or have relevant working experience in this area
• You have strong communication skills
• You have a quick grasp and an analytical approach to tasks and problems
• You are conceptually strong and have a can do-mentality
• You have an independent and structured way of working
• You know how to visualize concepts and ideas
• You are a communicative team player and have very good English skills

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You analyze our logistics and supply chain processes and identify ways to digitize and automate these
• You take ownership for current tools and technologies used within the Logistics Team and determine ways to improve them
• You collect business process requirements and communicate them to the software development and product teams
• You evaluate IT-solutions according to our requirements and help implementing them
• You support resolving technical blocker/issues
• You work closely with our IT teams to ensure solutions are in-line with architectural guidelines
• You ensure implementations to be consistent with initial design and non-functional requirements

This is what you'll bring to us:

• You have an academic degree (IT Software Engineering, Process / Industrial Engineering or comparable) or relevant experience by working i.e. for a Logistics Tech Company
• You have a good understanding and experience of business processes especially in Logistics and Supply Chain Management
• You have excellent communication and influencing skills
• You learn and adapt fast

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You plan, organize, dispatch transports with a focus on intermodal transports (SEA, Rail, Air) and monitor their appropriate fulfillment
• You create, check and update transport orders and regularly communicate with internal and external partners
• You prepare tenders and check offers
• You support in negotiations and making contracts and approve invoices appropriately
• You evaluate and analyze operational performance indicators optimize and the existing processes
• You carry out customs clearance

Who we're looking for:

• You have previous experience of working in a comparable position, ideally in the logistics industry
• You have a quick reaction, ability to act in a changing environment and are hands-on
• You have a good knowledge of English. German and other languages are an advantage
• You are well organized, can prioritize and have strong communication skills
• You had first touchpoints with customs clearance

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You analyze material and information flows in our international supply chains
• You establish a scenario-based network planning to optimize costs and services
• You implement planning methodologies based on a holistic end-to-end perspective
• You create and perform standard and ad hoc analyzes related to planning and fulfillment metrics, including identification of key root causes for non-performance
• You plan the strategic development and manage improving our global supply chain network

Who we're looking for:

• University degree in Business Administration/Supply Chain/Logistics or a related subject or have relevant working experience in this area
• You have strong communication skills
• You have a quick grasp and an analytical approach to tasks and problems
• You are conceptually strong and have a can do-mentality
• You have an independent and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills – German language skills are an advantage, but no must

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• Manage our international and dynamic growth with the special challenge of establishing and improving processes with the relevant internal and external partners
• Take over the coordination of projects between Operations, Product Development and the markets and will be the single point of contact
• Assure that the new products or markets will be ready for Go Live regarding Supply Chain topics
• Identify system and process weaknesses and develop suggestions for optimization
• Work in a highly international environment

This is what you'll bring to us:

• University Degree in Business Administration/Supply Chain/Logistics or a related subject area or have practical experience in the field of supply chain management
• Strong communication skills and stakeholder management is no problem for you
• A quick grasp and an analytical approach to new tasks and problems
• New projects and challenges make you thrive
• You are conceptually strong and have a distinctive organizational talent
• An independent and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills – German language skills are an advantage, but no must

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You will work cross – functionally and manage internal & external demands proactively and by request
• You will drive automation through innovative solution to handle customer touchpoints and interaction channels on our online webshops
• You will develop methodologies, standards, and tools to support our markets in executing customer touchpoint optimisation projects along the customer journey through validation of user stories, business requirements, and customer-centric designs
• You will work on achieving omnichannel strategies for our customers as well as our customer service specialists
• You will be responsible for technical enhancement of our customer service softwares as well as set up vendor validation to keep up to date with the latest customer experience softwares in the market
• Your goal through execution will be to achieve superior customer experience and developing our customers into promoters & advocates

Who we're looking for:

• University degree in business administration, information technology, software engineering or a comparable subject
• Experiences in agile project management (Scrum) are an advantge
• Willingness to learn and grow in the field of strategic customer experience management
• Ideally, you are fluent in English
• You have analytical skills and learn quickly
• You like to take on responsibility and can work independently

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• Lead research and scouting of innovative automation and optimisation solutions to enhance our customer experience quality with a focus to improve CSAT, NPS, online reputation.
• Identify and prioritize process improvements in post-sales customer journey operations such as delivery, returns, refunds, cancellation etc.
• Partner with teams to appropriately leverage new approaches such as RPA, AI, conversational intelligence and other various digital process automation methods. Projects will be ranked based on value potential, complexity to develop, likelihood of success, and long-term sustainability
• Partnering with innovative automation providers to deliver other forms of digital process automation and further develop the infrastructure.
• Provide maintenance support to existing bot processes. Provide reporting on bot usage, value generation, % success ratio, and run times.
• Drive root cause analysis from different customer data platforms to optimize every aspect of engagement with our customers, derive respective process touchpoint optimization
• Work with broad section of stakeholders which will include colleagues from IT, finance, complaints, logistics and supply chain, marketing etc.

This is what you'll bring to us:

• University Degree in economics, computer science, business or a comparable subject
• Experience in areas of process mining, artificial intelligence and conversational intelligence within the e-commerce industry, working in a start-up is a plus
• Knowledge in programming and implementing artificial intelligence solutions, incl. corresponding tools (e.g. IBM Watson, Microsoft AI, RPA, Cognitive Computing, Qlikview)
• Knowledge of Natural Language Processing (NLP)
• Experience in agile project management (Scrum)
• Ideally you are fluent in English. Experiences in German are an advantage
• You have analytical skills and learn quickly
• You like to take on responsibility and can work independently

 This is what we offer:

• Responsibility and independence from the first day
• Exciting tasks with a steep learning curve, where you can actively help shape our company’s fast growth
• Get to work in an international environment
• Support from experienced colleagues and a program that promotes personal development
• Refreshing working atmosphere including drinks and light snacks
• Modern office in the middle of Frankfurt's up-and-coming train station district
• Regular company events and table football for lunch breaks

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• Lead projects to continuously develop new/further contact center services
• Define contracts and service level agreements (SLA) incl. negotiation with contact center partners
• Analyze the relevant contact center metrics incl. quality management by creating reports to improve processes and participate in management meetings
• Define global contact center location and partner strategy
• Develop our Customer Service Team by being self-reliant in making decisions concerning your area
• Support recruiting of new customer service team members and offer guidance to outsourced contact center leadership team, quality analysts, 1st level and 2nd level support agents
• Work cross-functionally with other teams to ensure smooth running of customer service operations
• Work in an international environment.

Who we're looking for:

• You have significant experience in areas of contact center operations and management, customer services and business process outsourcing
• You have exceptional communication, interpersonal and customer service skills
• Your negotiation skills have a firm proof of concept
• You are fluent in English. Experiences in other languages are an advantage, but not essential
• You have knowledge of working with CRMs, helpdesks, project management tools & solutions are an advantage.
• Working with MS-Office is not unknown to you
• You are passionate about customer satisfaction
• You are an open-minded team player
• You have analytical skills and learn quickly
• You like to take on responsibility and can work independently
• You like to travel and meet new people

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You support our Senior Online Marketplaces Manager with the execution of our global expansion strategy across marketplaces such as Amazon, eBay, MercadoLibre etc.
• You coordinate FBA shipments and the fulfillment process worldwide and act as interface between global and country teams
• You drive strategic projects and take on your own tasks in Operations Management
• You work with suppliers / logistics service providers / online marketplaces and deliver on the operational tasks supporting the most efficient integration setup
• You create KPI reports for controlling and management
• You identify system and process weaknesses and develop suggestions for optimization
• You coordinate the entire shipping process of our products from the manufacturers to the warehouse of our online partners or directly to the bedroom of our customers

Who we're looking for:

• You gained a first working experience in a start-up and/or online marketplaces environment
• You gained experience in the field of supply chain management and/or logistics
• You have an independent, autonomous and structured way of working and you think in a process-oriented way
• You are a strong influencer on other teams and you are able to make things happen
• You are fascinated by fast scalable business models and you are not afraid of challenges
• You have strong analytical skills and learn quickly, you master MS Office, especially Excel

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• Design and implement inventory control/tracking processes and identify systems functional requirements to optimize inventory control flow
• Define, oversee the development and preparation of outlook on inventory operations, stock levels, adjustments, and shipments
• Perform analysis to predict potential inventory problems
• Become the main point of contact for our Finance/Accounting departments for all matters related to inventory and order processing
• Identify and align optimal inventory levels by every Emma location
• Work with inventory accounting in reconciling inventory on hand and value
• Collaborate cross-functionally to implement and evolve supply chain solutions that meet business objectives in terms of profitability, service improvement, and business growth.
• Work closely and collaboratively with Operations Team to enhance the efficiency and flow of inventory through the Distribution Center, including all projects and DC initiatives.
• Drive Process Improvement initiatives that support Service Metrics, KPIs, across Operations team

Who we're looking for:

• You have studied Supply Chain, Business administration, Business informatics or a related field and have practical experience in Inventory management and/or Supply Chain ideally in CPG (FMCG) industry
• You understand Demand& Supply, Distribution Planning Process, Re-order point planning, DRP Distribution Planning
• You are aware of how to design strategies to meet desired inventory levels
• You know how to balance customer Service KPIs to meet desired Inventory turnover
• You are attracted by new projects and challenges that really spur you on
• You are analytically as well as conceptually strong and have a strong organizational talent
• You have an independent, responsible, and structured way of working and think process-oriented
• You have a high interest in the continuous further development of existing processes
• You are a communicative team player and have very good English skills - other foreign language skills are an advantage

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

Are you interested in a demand planner role supporting the Emma with its forecasting and facilitating of the S&OP processes?
Your technical mastery of demand and capacity planning makes you a trusted partner to the Operational and Commercial Teams. You take part in projects implementing S&OP processes, providing valuable insight and analysis to support gap closing initiatives. The accuracy of your forecasts has a direct impact on supply chain efficiency and product availability

This is what you'll do:

• You regularly check and analyze the existing planning parameters for the continuous optimization of the required inventory levels
• You are responsible for identifying extraordinary deviations and initiating corrective actions with sales and operations to prevent out-of-stocks and overstocking
• Create weekly reports on the development of key KPIs in your area
• You will support the operational coordination of new product launches and further developments in cooperation with procurement
• You work in an international environment: You support our international and dynamic growth with the special challenge of establishing new processes in new countries

The role is a part of Global Operations team but supports the broader business to evaluate the volume and value (revenue and profit) of the existing plans, enabling to identify gaps to target and take corrective action. The output of their work will also be used directly by supply chain to ensure the right products are manufactured at the time to maximize In Stock Availability whilst avoiding the generation of waste.

This is what you will bring to us:

• You have studied Supply Chain, Business administration, Business informatics or a related field and have practical experience in supply chain management or a planning department/forecasting department
• You are attracted by new projects and challenges that really spur you on
• You are analytically as well as conceptually strong and have a strong organizational talent
• You have an independent, responsible, and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills - other foreign language skills are an advantage

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You will be responsible for identifying value-generating opportunities across our supply chain, driving the continuous improvement of our operations and buying processes.
• You will develop innovative solutions to fuel the next phase of Emma’s growth, assessing the pros and cons of possible strategies. 
• You will stay current with latest trends in business and provide data-driven insights for improvement opportunities. 
• You will work closely on our Product Portfolio with Suppliers to surpass Industry Benchmark standards and create innovative solutions.  
• You will have full ownership of the projects, ensuring stakeholders’ expectations are managed and critical objectives are addressed. 
• You will work closely with company executives and team leads, presenting your findings and advising on their strategic implementation.

This is what you'll bring to us:

• You are a natural problem-solver with a forward-thinking mindset, who constantly looks for ways to improve processes and value chains. 
• You have a Bachelors and/or Masters in Business Administration, Economics, Psychology or a related subject area.  
• You have gained practical experience (2+ years) in Consulting, Operations, Procurement, or similar areas and have developed a great business-oriented mind. 
• You are confident, persuasive, have great communication as well as strong stakeholder management skills.
• You have an independent, responsible, and structured way of working and you think in a process-oriented way. 
• You have the ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment. 
• You have very strong executional skills paired up with an exceptional hands-on mentality. 
• You are fluent in English.

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• Analyze and understand our supply chain and sourcing structures (both strategically and operationally).
• Identify opportunities, build value cases, and take full ownership of initiatives that contribute to the creation of sustainable efficiencies for Emma. 
• Challenge the status quo, thinking out of the box and eventually creating scalable and cost-efficient sourcing strategies for our 30+ markets.
• Be truly entrepreneurial, bring a versatile skill set. Your challenges will range from negotiating with worldwide suppliers to user experience optimization.

This is what you'll bring to us:

• You have a forward-thinking, growth mindset and constantly look for ways to improve processes and value chains. 
• You have successfully completed your studies bachelor (or master) in a relevant course with strong achievements. 
• You have gained practical experience (3+ years) in operations, strategic sourcing, supply chain management or similar,  and have developed a business-oriented mind. 
• You are very communicative, open and enjoy working in a team 
• You have very strong executional skills paired up with an exceptional hands-on mentality. 
• You are attracted by new projects/challenges and have a very strong appetite for closing the best business deals for the company. 
• You ideally have a proven track record of successful high volume negotiations.  
• You have an independent, responsible, and structured way of working and you think in a process-oriented way. 
• You are fluent in English.

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You are responsible for the daily coordination of our warehouses in Portugal, Spain and Italy
• In addition to your operational tasks, you will take care of the strategic development of the warehouses
• You establish and create KPI reports for controlling our agreed SLA concerning quality, costs and service level and take actions where needed
• You will identify system and process weaknesses and develop suggestions for optimization
• You support our international and dynamic growth with the special challenge of creating new processes in new countries

Who we're looking for:

• University Degree in Business Administration/Supply Chain/Logistics or a related subject or have relevant working experience in this area
• You are customer oriented, have strong communication skills and a good Stakeholder Management
• You are a self-starter, have a quick grasp and an hands-on approach to tasks and problems
• You have an independent and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills – any Southern European language is an advantage, but no must

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You are responsible for the ramp-up and daily coordination of our warehouses in Scandinavia, UK and Ireland
• In addition to your operational tasks, you will take care of the strategic development of the warehouses
• You establish and create KPI reports for controlling our agreed SLA concerning quality, costs and service level and take actions where needed
• You will identify system and process weaknesses and develop suggestions for optimization
• You support our international and dynamic growth with the special challenge of creating new processes in new countries

This is what you'll bring to us:

• University Degree in Business Administration/Supply Chain/Logistics or a related subject or have relevant working experience in this area
• You are customer oriented, have strong communication skills and a good Stakeholder Management
• You are a self-starter, have a quick grasp and an hands-on approach to tasks and problems
• You have an independent and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills – German language skills are an advantage, but no must

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

La start-up Emma Matelas a été co-fondée à Francfort en 2015 avec l’ambition de réveiller l’industrie du sommeil. Elle est rapidement devenue N°1 en Europe de l’industrie de la SleepTech avec son concept novateur de matelas unique à mémoire de forme. En 2018 elle a été désignée comme la start-up la plus en croissance d’Europe. (14315% !)  Présent aujourd’hui dans 21 pays, 4 continents, le matelas Emma a été testé et élu « meilleur matelas » dans 12 de ses marchés et révolutionne jour après jour le moment le plus crucial d’une vie : le sommeil. En France, Il a également été élu produit de l’année 2020 !

Avec plus de 2.000.000 matelas vendus et distribués dans le monde, c’est une vraie success story pour l’entreprise de moins de cinq ans qui continue sa conquête exponentielle des marchés mondiaux et le développement de nouveaux produits tech. 

Les 400 collaborateurs d’Emma n’hésitent pas à repousser les frontières du E-commerce avec plus de 405M€ de chiffre d’affaires en 2020, et n’attendent plus que vous pour rejoindre l’aventure : agrandir de nouveaux marchés, innover, prendre des initiatives et réinventer tout une industrie qui eut tendance à un peu trop se reposer sur ses lauriers.

Vos missions :  

• Vous serez responsable de l’ensemble des domaines liés aux opérations : Supply-chain, lean management, gestion des stocks, gestion du service client etc.
• L’entreprise étant en croissance exponentielle vous devrez imaginer et implémenter des process pertinents et efficaces et faire grandir l’équipe en conséquence 
• Vous êtes responsable de la coordination avec les équipes d’approvisionnement, les entrepôts, les transporteurs et le service client 
• Vous identifiez les faiblesses opérationnelles et élaborez des propositions d’optimisation non seulement pour le marché Français mais pour l’ensemble de la structure de préférence

Ce que nous attendons de vous :  

• Vous êtes disponible pour commencer dès que possible ou dans quelques mois 
• Vous avez idéalement déjà acquis une expérience de 2 ans ou plus dans le/les domaines du conseil, management, start-up etc. (nous acceptons également des candidatures de jeunes diplômés ambitieux) 
• Vous aimez réfléchir et agir de manière rationnelle et efficace  
• Vous êtes curieux et avez soif d’apprendre 
• Vous avez une très bonne maitrise d’Excel et avez des notions en programmation ou vous sentez prêt à apprendre 
• Vous n’avez pas peur de négocier, former, manager mais surtout d’apprendre perpétuellement, le plus vite possible 
• Vous êtes capable de communiquer en anglais (langue officielle de l’entreprise). La maîtrise de l’Allemand n’est pas du tout obligatoire 

Ce que nous vous proposons : 

• Appui des collègues internationaux et expérimentés (anciens consultants en stratégie, Private Equity et entrepreneurs) 
• Une grande part de liberté et d’autonomie dans votre travail 
• Possibilité d’évoluer très rapidement 
• Nouveaux bureaux en plein centre de Francfort 

Vous êtes interéssé(e) ? 

Vous pouvez donc postuler via notre portail de candidature en cliquant sur le bouton ci-dessous et rejoindre notre magnifique équipe ! Afin d’apprendre à se connaître davantage et le plus rapidement possible, veuillez nous envoyer votre candidature complète en anglais avec le poste souhaité (CV, notes et salaire désiré).
Si vous avez des questions concernant le processus de candidature, n’hésitez pas à contacter notre équipe People & Organisation au :  +49 69 / 989 723 303  

Nous avons hâte de recevoir votre candidature !

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You will take part in an individual trainee program for a duration of 12-18 months with a focus on Procurement. The aim of our trainee program is to prepare you for an expert, project management or leadership role in the area of Strategic Sourcing or Operational Procurement.
• During the traineeship, you will participate in our Emma Mentorship Program which entails regular meetings with a mentor to work on your further professional and personal growth
• You will take part in trainings of our Emma University
• You will have ownership over your own strategic projects guided and coached by our Chief Operating Officer
• Following great performance, you will be able to take part in the Emma go Global Program during which you can gain international working experience in our office in Manila
• You will have the chance to execute interdisciplinary projects and gain insights in areas such as Business Development

This is what you'll bring to us:

• You have successfully completed your studies at a university (Bachelor or Master) in a relevant degree program with exceptional achievements
• International professional and/or academic experience
• Ideally, you have gained some experience in Supply Chain Management, Logistics, Procurement or Production Management
• You are analytically strong and have an affinity for numbers, moreover, you are a communicative team player
• You have an independent, responsible and structured way of working and you think in a process-oriented way
• You have good MS Office knowledge (especially in Excel)
• You have very good English skills
• You are attracted by a start-up environment, experiences in a start-up are a plus
• You have the drive to push boundaries

This is what we offer:

• Preparation for a future leadership role in the Operation Management area
• A personal job and career mentor during your trainee program at Emma
• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company event

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ce qui vous attend: 

• Vous êtes notre premier point de contact pour nos clients B2B et nos opérations internes.
• Vous prenez en charge notre coordination avec les fournisseurs et prestataires logistiques.
• Vous coordonnez l'ensemble du processus d'expédition de nos produits du fabricant à nos clients finaux.
• Vous vous assurez du bon déroulement de nos demandes clients B2B.
• Le traitement des commandes entrantes est de votre responsabilité.
• Le suivi et la supervision des commandes et des dates de livraison est entre vos mains.
• Vous gérez également le traitement et le suivi des réclamations entrantes.
• Vous surveillez et analysez les KPI pertinents.
• Vous êtes responsable de la maintenance de nos données système.
• Vous travaillez en étroite collaboration avec la gestion des grands comptes et les sales managers

Ce que nous attendons de vous: 

• Vous avez un apprentissage dans le domaine commercial et/ou logistique.
• Vous comprenez rapidement et avez une approche analytique des nouvelles tâches et des problèmes.
• Les nouveaux projets vous stimulent et les défis vous motivent vraiment.
• Vous êtes conceptuellement fort et avez un talent prononcé pour l'organisation.
• Vous avez une façon de travailler indépendante, autonome et structurée et vous êtes orienté processus.
• Vous avez de très bonnes compétences en anglais et vous êtes doté d’un esprit d’équipe communicatif.
• Vous maîtrisez MS Office et en particulier Excel.

Ce que nous vous proposons: 

• Appui des collègues internationaux et expérimentés (anciens consultants en stratégie, Private Equity et entrepreneurs) 
• Une grande part de liberté et d’autonomie dans votre travail 
• Possibilité d’évoluer rapidement 
• Nouveaux bureaux en plein centre de Francfort 

Qui sommes-nous :

Nous sommes Emma - The Sleep Company. Pour révolutionner le sommeil, nous remettons en question le statu quo.

Notre objectif est d'influencer positivement la vie des gens dans tous les domaines en améliorant leur sommeil.

Nous sommes l'une des startups technologiques européennes à la croissance la plus rapide. Plus de 500 membres de l'équipe de plus de 40 pays travaillent à notre siège social à Francfort-sur-le-Main, à Manille ou à Lisbonne.

Notre culture de travail est basée sur des valeurs qui favorisent la communauté, l'agilité et la responsabilité personnelle. La croissance et l'excellence dans tous les domaines sont importantes pour nous, tout comme les personnes qui travaillent avec nous. C'est pourquoi nous offrons aux membres de notre équipe la possibilité de se développer professionnellement et personnellement.

La diversité est notre priorité absolue. C'est pourquoi nous sommes fiers d'être un employeur qui promeut l'égalité des chances et l'inclusion sur le lieu de travail. Pour chaque poste, nous considérons tous les candidats qualifiés - l'origine ethnique ou nationale, la religion ou les convictions, le sexe ou l'identité de genre, l'orientation sexuelle, les handicaps et l'âge ne jouent aucun rôle.

Es-tu intéressé(e) ?

Alors postulez simplement via notre portail d'applications et faites partie d'une grande équipe !

Afin que nous puissions nous connaître le plus rapidement possible, veuillez nous envoyer vos documents de candidature complets (curriculum vitae, notes, certificats, etc.).

Votre personne de contact est Daria de l'équipe People & Organization. Si vous avez des questions sur le processus de candidature, contactez-nous simplement au +49 69/989 723 303.

Nous attendons de recevoir votre demande !

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• Set out roadmap for supply chain in Greater China
• Build efficient and scalable supply chain and logistic infrastructure
• Manage end-to-end supply chain solution (Sourcing, shipment to last mile delivery as well after sales )
• Process optimization and improvement
• Drive the selection of and negotiations with production suppliers for both new and existing products
• Proactively manage the relationships with all suppliers
• Work with the country manager to grow the delivery network required for business growth
• Work with your team to provide the best delivery quality for our customers
• Monitor the quality and performance of our customer deliveries to identify improvement opportunities
• Devise an appropriate action plan and work with the suppliers to achieve continuous improvement to quality of delivery
• Create and keep track of stock planning and forecast demand
• Optimize logistic and warehouse costs

Who we're looking for:

• You are a self-starter and can work independently
• You are fluent in Chinese and English
• Work experience with the China supply chain or logisitics is preferred
• You have successfully finished your studies, preferably masters in logistics or supply chain management, or any related university program
• You have a strong understanding of supply chain and production
• You are analytically strong and have a strong appetite for making evidence-based rational decisions
• You consider multiple aspects when making business-relevant, pragmatic decisions
• Having practical working experience in a start-up environment comes in handy
• You are fascinated by fast scalable business models

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Hinweis zur aktuellen Lage COVID-19: Deine Bewerbung wird auch weiterhin ganz normal durch unser Recruiting Team bearbeitet. Alle Interviews finden per Video-Call oder telefonisch statt.

In Voll- & Teilzeit, ab sofort

Das erwartet Dich:

• Du bist der Ansprechpartner für unsere Retail- & B2B-Kunden in Deutschland, Österreich und der Schweiz
• Das Auftragsmanagement liegen in Deiner Verantwortung (Auftragsbearbeitung in freshdesk und Magento, Kontrolle von EDI Aufträgen, Monitoring von Aufträgen und Lieferterminen)
• Du stellst die Warenverfügbarkeiten für unsere Kunden sicher
• Du kümmerst Dich um eine reibungslose Bearbeitung unserer Kundenanfragen, Retouren und Reklamationen
• Du überwachst und analysierst relevante KPI's 
• Die Pflege von unseren Systemdaten wird von Dir übernommen
• Du unterstützt das Key Account Management und den Außendienst bezüglich Umsatzauswertungen und Kundenanfragen
• Du bist proaktiv telefonisch und schriftlich mit unseren B2B-Kunden in Kontakt
• Du wirst von Beginn an selbständig Entscheidungen treffen, die in deinem Arbeitsbereich liegen
• Du arbeitest in einem internationalen Umfeld

Das erwarten Wir:

• Du hast Freude daran, der Problemlöser für unser Kunden zu sein
• Kundenservice steht für Dich an erster Stelle
• Du hast eine Ausbildung im kaufmännischen Bereich oder Ähnliches
• Du bist ein kommunikativer Teamplayer
• Du verfügst über eine selbstständige, eigenverantwortliche und strukturierte Arbeitsweise und denkst lösungsorientiert
• Du bist ein ausgeprägtes Organisationstalent und setzt die richtigen Prioritäten
• Du besitzt eine schnelle Auffassungsgabe und eine analytische Herangehensweise an neue Aufgaben und Problemstellungen
• MS-Office, insbesondere Excel beherrschst Du im Schlaf
• Du hast sehr gute Deutsch- und Englischkenntnisse

Das bieten Wir:

• Verantwortung und Entscheidungskompetenzen vom ersten Tag an
• Herausfordernde Aufgaben mit steiler Lernkurve
• Die Möglichkeit, unsere Unternehmenskultur aktiv mitzugestalten
• Eigenverantwortliches Arbeiten innerhalb eines engagierten, internationalen Teams
• Die Chance, Deine eigenen Ideen erfolgreich einzubringen
• Zusammenarbeit mit Experten aus den unterschiedlichsten Bereichen
• Spannende Events, auf denen Du unsere Teammitglieder besser kennenlernst

Das sind Wir:

Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern.

Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten 500+ Teammitglieder aus über 40 Nationen.

Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln.

Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Und, interessiert?

Dann bewirb Dich doch ganz einfach über unser Bewerbungsportal bei uns und werde Teil eines großartigen Teams! Damit wir uns so schnell wie möglich kennenlernen können, schicke uns bitte Deine vollständigen Bewerbungsunterlagen (Lebenslauf, Noten, Zertifikate, etc.).

Deine Ansprechpartnerin ist Daria aus dem People & Organisation Team. Wenn Du Fragen zum Bewerbungsprozess hast, melde Dich einfach via +49 69 / 989 723 303 bei uns.

Wir freuen uns auf Deine Bewerbung!

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You are responsible for the cooperation with our suppliers/logistic service providers
• In addition to your operational tasks, you take care of the strategic development of the operation areas (supply chain, logistics) as well as the collaboration with our suppliers
• You participate in strategic, national and international projects and therefore take over tasks in Operations Management
• You create KPI reports for controlling and management
• You identify system and process weaknesses and develop suggestions for optimizing these
• You support, in collaboration with Procurement, the operations-side of new product launches and enhancements
• You will work in an international environment: You support our international and dynamic growth with the special challenge of establishing new processes in new countries

This is what you'll bring to us:

• You obtain a degree in Business Administration, Business Informatics or a related field and already have some practical experiences in Supply Chain Management or Logistics
• You have a quick grasp and an analytical approach to new tasks and problems
• You are attracted by new projects and challenges that really spur you on
• You are analytically as well as conceptually strong and have a strong organizational talent
• You have an independent, responsible and structured way of working and think process-oriented
• You have a high interest in the continuous further development of existing processes
• You are a communicative team player and have very good English skills – German skills are an advantage
• MS-Office, in particular Excel, you master in your sleep

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You will be responsible for all areas related to US and Canada Logistics and Fulfillment: Supply chain, logistics, lean management, inventory management for US and Canada.
• You will be responsible for coordinating with our external partners, including warehouses, couriers, call centers, and suppliers
• You will be identifying operational weaknesses and develop optimization proposals for the US and Canada
• As the company is growing exponentially you will have to implement relevant and efficient processes

Who we're looking for:

• At least 3 years of solid experience in of Supply Chain/Fulfillment Management
• Experience on E-commerce/startup environment is a plus
• Excellent communication skills
• Advance MS Excel skills
• Logical and Analytical skills
• Must have a strategic mindset and able to drive high impact decisions and collaboration among different business units.
• You are motivated and eager to learn
• You are not afraid to negotiate, train, manage and push yourself out of your comfort zone

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Hinweis zur aktuellen Lage COVID-19: Deine Bewerbung wird auch weiterhin ganz normal durch unser Recruiting Team bearbeitet. Alle Interviews finden per Video-Call oder telefonisch statt. 

Das erwartet Dich:

• Du bist erster Ansprechpartner extern für unsere Lieferanten und Logistikdienstleister sowie intern für unsere Country Teams bzgl. Supply Chain relevanten Themen
• Neben Deinen operativen Aufgaben kümmerst Du dich um die strategische Weiterentwicklung der operativen Bereiche (Supply Chain, Logistik) sowie die Zusammenarbeit mit unseren Lieferanten
• Du beteiligst dich an strategischen, nationalen und internationalen Projekten und übernimst damit Aufgaben im Operations Management
• Du erstellst KPI-Berichte
• Du identifizierst System- und Prozessschwächen und entwickelst Vorschläge zu deren Optimierung
• Du unterstützt in Zusammenarbeit mit dem Einkauf die betriebliche Seite neuer Produkteinführungen und -verbesserungen
• Du arbeitest in einem internationalen Umfeld: Du unterstützt unser internationales und dynamisches Wachstum mit der besonderen Herausforderung, neue Prozesse in neuen Ländern zu etablieren

Das erwarten Wir:

• Du hast BWL, Wirtschaftsinformatik oder eine verwandte Fachrichtung studiert und bringst erste praktische Erfahrungen im Bereich Supply Chain Management oder Logistik mit
• Idealerweise hast Du bereits Kenntnisse im Bereich Import/Export sowie Grundkenntnisse im Zollwesen
• Du hast länderspezifische Kenntnisse der Logistikmärkte (europa- oder weltweit)
• Du besitzt eine schnelle Auffassungsgabe und eine analytische Herangehensweise an neue Aufgaben und Problemstellungen
• Dich reizen neue Projekte und Herausforderungen spornen dich erst richtig an
• Du bist konzeptionell stark und bringst ein ausgeprägtes Organisationstalent mit
• Du verfügst über eine selbstständige, eigenverantwortliche und strukturierte Arbeitsweise und denkst prozessorientiert
• Du hast sehr gute Deutsch- und Englischkenntnisse und bist ein kommunikativer Teamplayer

Das bieten Wir:

• Verantwortung und Entscheidungskompetenzen vom ersten Tag an
• Herausfordernde Aufgaben mit steiler Lernkurve
• Die Möglichkeit, unsere Unternehmenskultur aktiv mitzugestalten
• Eigenverantwortliches Arbeiten innerhalb eines engagierten, internationalen Teams
• Die Chance, Deine eigenen Ideen erfolgreich einzubringen
• Zusammenarbeit mit Experten aus den unterschiedlichsten Bereichen
• Spannende Events, auf denen Du unsere Teammitglieder besser kennenlernst

Das sind Wir:

Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern.

Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten 500+ Teammitglieder aus über 40 Nationen.

Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln.

Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Und, interessiert?

Dann bewirb Dich doch ganz einfach über unser Bewerbungsportal bei uns und werde Teil eines großartigen Teams! Damit wir uns so schnell wie möglich kennenlernen können, schicke uns bitte Deine vollständigen Bewerbungsunterlagen (Lebenslauf, Noten, Zertifikate, etc.).

Deine Ansprechpartnerin ist Daria aus dem People & Organisation Team. Wenn Du Fragen zum Bewerbungsprozess hast, melde Dich einfach via +49 69 / 989 723 303 bei uns.

Wir freuen uns auf Deine Bewerbung!

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You support our English-speaking customer service team by training and supporting our 1st Level Support staff
• You will make decisions that are within your area of work autonomously
• You work with other teams across functions and define process improvements to ensure a smooth flow of customer service
• You indirectly handle all kinds of customer enquiries and generate reports
• You support our Customer Success Team in strategic aspects and organizational processes
• You work hand in hand with colleagues from the fields of payment, complaint and logistics
• You work in an international environment

Who we're looking for:

• You speak fluent English
• You are thrilled with customer satisfaction
• You have gained your first practical work experience in the customer service area
• Working with MS-Office is not unknown to you
• You are an open-minded team player
• You have analytical skills and learn quickly
• You like to take responsibility and can work independently 

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• Manage transports by air, sea, rail and truck for the South Korea area
• Work with 3PL/4PL/5PL as well as other logistics partners in the field of B2B & B2C
• Plan and manage the global supply chain network
• Be responsible for setting up KPI reports for Controlling and Management
• Make sure process go smooth and fast
• Find out our processes- and system weaknesses and optimize them
• Work in a dynamic and international environment, so you are quick on your feet

Who we're looking for:

• University Degree in Business Administration/Supply Chain/Logistics or a related subject or have relevant working experience in this area
• You have strong communication skills -  fluent in Korean and English
• You have a quick grasp and an analytical approach to tasks and problems
• You are conceptually strong and have a can do-mentality
• You have an independent and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills – German language skills are an advantage, but no must

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• Manage transports by air, sea, rail and truck for the Japan area
• Work with 3PL/4PL/5PL as well as other logistics partners in the field of B2B & B2C
• Plan and manage the global supply chain network
• Be responsible for setting up KPI reports for Controlling and Management
• Make sure process go smooth and fast
• Find out our processes- and system weaknesses and optimize them
• Work in a dynamic and international environment, so you are quick on your feet

Who we're looking for:

• University Degree in Business Administration/Supply Chain/Logistics or a related subject or have relevant working experience in this area
• You have strong communication skills -  fluent in Japanese (N1/N2) and English
• You have a quick grasp and an analytical approach to tasks and problems
• You are conceptually strong and have a can do-mentality
• You have an independent and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills – German language skills are an advantage, but no must

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Hinweis zur aktuellen Lage COVID-19: Deine Bewerbung wird auch weiterhin ganz normal durch unser Recruiting Team bearbeitet. Alle Interviews finden per Video-Call oder telefonisch statt. 

Das erwartet Dich:

• Du bist verantwortlich für den Wissensaufbau des Kundenservice Team zu einem thematischen Gebiet (z.B. Lieferung, Retoure, uvm.) und stellst diesen durch Schulung und Support von 1st und 2nd Level Support-Mitarbeitern sicher
• Du definierst und implementierst Maßnahmen, um die Kundenzufriedenheit und Produktivität in deinem thematischen Spezialgebiet nachhaltig zu steigern
• Du wirst selbständig Entscheidungen treffen, die in deinem Arbeitsbereich liegen
• Du arbeitest funktionsübergreifend mit anderen Abteilungen zusammen und definierst und implementierst Prozessverbesserungen, um einen reibungslosen Ablauf des Kundenservice sicherzustellen
• Du bearbeitest indirekt alle Arten von Kundenanfragen und erstellst Berichte
• Du unterstützt unser globales Customer Success Team in strategischen Projekten und organisatorischen Prozessen
• Du arbeitest Hand in Hand mit Kollegen aus den Bereichen Marketing, Payment, und Operations
• Du arbeitest in einem internationalen Umfeld  

Das erwarten Wir:

• Du sprichst fließend Deutsch. Englischkenntnisse sind von Vorteil, aber nicht zwingend erforderlich
• Dich begeistert Kundenzufriedenheit
• Bestenfalls hast Du erste praktische Arbeitserfahrungen im Kundenservice-Bereich gesammelt
• Die Arbeit mit MS-Office ist Dir nicht unbekannt
• Du bist ein aufgeschlossener Teamplayer
• Du hast analytische Fähigkeiten und lernst schnell
• Du übernimmst gerne Verantwortung und kannst selbständig arbeiten 

Das bieten Wir:

• Verantwortung und Entscheidungskompetenzen vom ersten Tag an
• Herausfordernde Aufgaben mit steiler Lernkurve
• Die Möglichkeit, unsere Unternehmenskultur aktiv mitzugestalten
• Eigenverantwortliches Arbeiten innerhalb eines engagierten, internationalen Teams
• Die Chance, Deine eigenen Ideen erfolgreich einzubringen
• Zusammenarbeit mit Experten aus den unterschiedlichsten Bereichen
• Spannende Events, auf denen Du unsere Teammitglieder besser kennenlernst

Das sind Wir:

Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern.

Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten mehr als 500 Teammitglieder aus über 40 Nationen.

Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln.

Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Und, interessiert?

Dann bewirb Dich doch ganz einfach über unser Bewerbungsportal bei uns und werde Teil eines großartigen Teams! Damit wir uns so schnell wie möglich kennenlernen können, schicke uns bitte Deine vollständigen Bewerbungsunterlagen (Gehaltsvorstellung, Lebenslauf, Noten, Zertifikate, etc.).

Deine Ansprechpartnerin ist Laureen aus dem People & Organisation Team. Wenn Du Fragen zum Bewerbungsprozess hast, melde Dich einfach via +49 69 / 989 723 303 bei uns.

Wir freuen uns auf Deine Bewerbung!

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You will identify any sort of bottlenecks in business operation and suggest solutions to internal and external stakeholders so that Emma can provide excellent service to customers
• You will take responsibility for the creation & execution of a sales-oriented demand forecasting process
• You are responsible for identifying extraordinary deviations to ensure the permanent availability of goods with optimum stock levels in cooperation with our sales team, warehouses and external suppliers
• You will be responsible for the coordination with current suppliers / logistics service providers as well as for developing new suppliers and delivery partners
• Through well-founded assessments, you identify potentials for increasing customer satisfaction, prioritize them and implement them with the CS team
• Monitorization and improvement of all Customer Success KPIs 
• Managing and training a team of operational and customer service/excellence managers
• You make sure we offer great customer delivery service

This is what you'll bring to us:

• You have successfully completed your studies bachelor (or masters) in a relevant course with strong achievements
• You have already had a working experience in a start-up environment, or you are fascinated by scalable and fast business models  
• You have a first experience managing a team and are used to give constant feedback and training a team.
• You have an independent, responsible, and structured way of working and think in a process-oriented manner
• You are a critical thinker and with excellent problem-solving skills to coordinate and tackle any challenges that may arise
• You have an affinity for numbers, and communicate with a confident demeanor
• You can show good knowledge of MS Office (especially in Excel)
• You have an infectious can-do attitude, and you are a passionate all-rounder and pragmatist
• You are very communicative, open and enjoy working in a team
• You are curious and hungry to learn
• You are fluent in English

This is what we offer:

• Responsibility and independence from the first day
• Exciting tasks with a steep learning curve, where you can actively help shape our successful start-up
• Support from experienced colleagues and a program that promotes personal development
• Make an impact initiating new ideas
• Fair salary and a flexible, refreshing working atmosphere including drinks and light snacks
• Modern office in the middle of Frankfurt's up-and-coming train station district
• Work independently and as part of a dedicated, international team
• Regular company events and table football for lunch breaks 

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• Help Operations Team Lead implement an ambitious warehousing solution for the Benelux market
• Manage our growing retail business in cooperation with our dedicated B2B manager and internal retail operations team
• Monitor the quality and performance of our supply chain (suppliers, warehouses, and final mile partners) to identify improvement opportunities
• Proactively manage the relationships with all suppliers
• Help deliver best-in-class customer experience to all our customers

Who we're looking for:

• You are a self-starter and can work independently
• You have a Bachelor’s degree in logistics or supply chain management, or 1-2 years’ relevant work experience
• You have a strong understanding of logistics management
• You are analytically strong and have an appetite for making evidence-based rational decisions
• You have practical working experience in a start-up environment and are fascinated by scalable business models
• You are fluent in English

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• Manage transports by air, sea, rail and truck for the Asian area
• Work with 3PL/4PL/5PL as well as other logistics partners in the field of B2B & B2C
• Plan and manage the global supply chain network
• Be responsible for setting up KPI reports for Controlling and Management
• Make sure process go smooth and fast
• Find out our processes- and system weaknesses and optimize them
• Work in a dynamic and international environment, so you are quick on your feet

Who we're looking for:

• University Degree in Business Administration/Supply Chain/Logistics or a related subject or have relevant working experience in this area
• You have strong communication skills
• You have a quick grasp and an analytical approach to tasks and problems
• You are conceptually strong and have a can do-mentality
• You have an independent and structured way of working and think process-oriented
• You are a communicative team player and have very good English skills – German language skills are an advantage, but no must

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Hinweis zur aktuellen Lage COVID-19:Deine Bewerbung wird auch weiterhin ganz normal durch unser Recruiting Team bearbeitet. Alle Interviews finden per Video-Call oder telefonisch statt. 

Das erwartet Dich:

• Du unterstützt unser deutschsprachiges B2B Kundenservice- und Retail Operations Team bei sämtlichen Aufgaben rund um die reibungslose und einzigartige Betreuung unserer deutschlandweit B2B Retail Kunden
• Du wirst selbständig Entscheidungen treffen, die in deinem Arbeitsbereich liegen
• Du übernimmst Aufgaben im Order Management, beantwortest Nachfragen, bearbeitest Retouren und Reklamationen und prüfst Rechnungen, legst neue Retailkunden an und nimmst die Anrufe unserer Kunden an
• Du arbeitest funktionsübergreifend mit anderen Abteilungen zusammen und definierst Prozessverbesserungen, um einen reibungslosen Ablauf des Kundenservice sicherzustellen
• Du bearbeitest indirekt alle Arten von Kundenanfragen und erstellst Berichte
• Du unterstützt unser Retail Operations und Customer Service Team in strategischen Aspekten und organisatorischen Prozessen
• Du arbeitest Hand in Hand mit Kollegen aus den Bereichen Retail, Production, Payment, Reklamation und Logistik
• Du arbeitest in einem internationalen Umfeld

Das erwarten Wir:

• Du sprichst fließend Deutsch. Englischkenntnisse sind von Vorteil, aber nicht zwingend erforderlich
• Dich begeistert Kundenzufriedenheit
• Bestenfalls hast Du erste praktische Arbeitserfahrungen im Kundenservice-Bereich gesammelt
• Die Arbeit mit MS-Office ist Dir nicht unbekannt
• Du bist ein aufgeschlossener Teamplayer
• Du hast analytische Fähigkeiten und lernst schnell
• Du übernimmst gerne Verantwortung und kannst selbständig arbeiten 

Das bieten Wir:

• Verantwortung und Entscheidungskompetenzen vom ersten Tag an
• Herausfordernde Aufgaben mit steiler Lernkurve
• Die Möglichkeit, unsere Unternehmenskultur aktiv mitzugestalten
• Eigenverantwortliches Arbeiten innerhalb eines engagierten, internationalen Teams
• Die Chance, Deine eigenen Ideen erfolgreich einzubringen
• Zusammenarbeit mit Experten aus den unterschiedlichsten Bereichen
• Spannende Events, auf denen Du unsere Teammitglieder besser kennenlernst

Das sind Wir:

Wir sind Emma - The Sleep Company. Um Schlaf zu revolutionieren, stellen wir den Status Quo in Frage. Unser Ziel ist es, das Leben der Menschen in allen Bereichen positiv zu beeinflussen, indem wir ihren Schlaf verbessern.

Wir sind eines der am schnellst wachsenden europäischen Tech Startups. An unserem Hauptsitz in Frankfurt am Main arbeiten circa 500 Teammitglieder aus über 40 Nationen.

Unsere Arbeitskultur basiert auf Werten, die Gemeinschaft, Agilität und Eigenverantwortung fördern. Wachstum und Exzellenz in allen Bereichen sind uns wichtig, ebenso wie die Menschen, die mit uns arbeiten. Deshalb bieten wir unseren Teammitgliedern die Möglichkeit, sich beruflich und persönlich weiterzuentwickeln.

Vielfalt steht bei uns an erster Stelle. Deshalb sind wir stolz darauf, ein Arbeitgeber zu sein, der Chancengleichheit und Inklusion am Arbeitsplatz fördert. Für jede Stelle berücksichtigen wir alle qualifizierten Bewerber*innen - ethnische oder nationale Herkunft, Religion oder Glaube, Geschlecht oder Geschlechtsidentität, sexuelle Orientierung, Behinderungen und Alter spielen dabei keine Rolle.

Und, interessiert?

Dann bewirb Dich doch ganz einfach über unser Bewerbungsportal bei uns und werde Teil eines großartigen Teams! Damit wir uns so schnell wie möglich kennenlernen können, schicke uns bitte Deine vollständigen Bewerbungsunterlagen (Anschreiben, Gehaltsvorstellung, Lebenslauf, Noten, Zertifikate, etc.).

Deine Ansprechpartnerin ist Anna aus dem People & Organisation Team. Wenn Du Fragen zum Bewerbungsprozess hast, melde Dich einfach via +49 69 / 989 723 303 bei uns.

Wir freuen uns auf Deine Bewerbung!

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You will take part in an individual trainee program for a duration of 12-18 months with a focus on Operation Management. The aim of our trainee program is to prepare you for a an expert, project management or leadership role in Supply Chain, Production, Logistics and Procurement Management.
• During the traineeship, you will participate in our Emma Mentorship Program which entails regular meetings with a mentor to work on your further professional and personal growth
• You will take part in trainings of our Emma University
• You will have ownership over your own strategic projects guided and coached by our Chief Operating Officer
• Following great performance, you will be able to take part in the Emma go Global Program during which you can gain international working experience in our office in Manila
• You will have the chance to execute interdisciplinary projects and gain insights in areas such as Business Development

This is what you'll bring to us:

• You have successfully completed your studies at a university (Bachelor or Master) in a relevant degree program with exceptional achievements
• International professional and/or academic experience
• Ideally, you have gained some experience in Supply Chain Management, Logistics, Procurement or Production Management
• You are analytically strong and have an affinity for numbers, moreover, you are a communicative team player
• You have an independent, responsible and structured way of working and you think in a process-oriented way
• You have good MS Office knowledge (especially in Excel)
• You have very good English skills
• You are attracted by a start-up environment, experiences in a start-up are a plus
• You have the drive to push boundaries

This is what we offer:

• Preparation for a future leadership role in the Operation Management area
• A personal job and career mentor during your trainee program at Emma
• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company event

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application. 

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• Monitorization and improvement of all Customer Success KPIs 
• Review customer complaints and concerns and seek to improve all aspects of the customer experience 
• Assist in creating training courses and educational materials for the customer service function  
• Provide quality feedback and support further development of the agents 
• Promote value of our services and products through the customer experience 
• Track, escalate, and plan for the remediation of process blockers and provide feedback to the relevant Teams 
• Managing an external call center and drive performance and excellence  

Who we're looking for:

• You have successfully completed your studies at a university (Bachelor or Master) in a relevant degree program with strong achievements. 
• You have already had a working experience in a start-up environment, or you are fascinated by scalable and fast business models.  
• You have a first experience managing a team and are used to give constant feedback and training a team 
• You are very strong in people leadership, and you learn quickly. 
• You have an independent, responsible and structured way of working independently and as a team and you think in a process-oriented way 
• You have good MS Office knowledge 
• You have very good level of Portuguese and English skills and are a communicative team player 
• You are attracted by the start-up environment and passionate about customer satisfaction 

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You will be a key contact person for our B2B customers
• You will be responsible for the sales and distribution process, from order acceptance to final delivery
• You will help the Operations Manager with forecasting
• You will be dealing and negotiating with suppliers, revising contracts and agreeing on production plans
• You will optimize internal processes towards more efficiency and automatization
• You will be responsible for monitoring and analyzing relevant KPIs
• You will potentially be responsible for leading interns in the Retail Ops sub-team
• You will support the team in implementing a coherent and ambitious Retail Strategy in Spain
• You will assist in the coordination of the Call Center Customer Support Team in Lisbon and support the level 1 customer support team 

Who we're looking for:

• You have an analytical approach and fast response to new tasks and problems
• New projects excite you and challenges stimulate you
• You are conceptually strong and have a distinct organizational talent
• You have an independent, autonomous and structured way of working and you think in a process-oriented way
• You enjoy working as a team
• You have good knowledge of MS-Office, especially Excel
• You are fluent in English and Spanish

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You will ensure customer orders are processed in an efficient and timely manner, in compliance with company requirements and quality expectations, and help ensure an excellent customer transaction experience
• You will be responsible for maintaining effective communication with the different teams involved internally to ensure excellent customer service and timely delivery of all orders
• You will manage our order management system and evaluate open orders, overdues and issues
• You will generate and analyze backlog orders and participate in order backlog review meetings to provide feedback on risks to meet the period’s shipment commitments
• You will contribute to additional Order Management activities and own process improvement initiatives in making sure our Order Management process is efficient

Who we're looking for:

• Successfully completed a Bachelor's Degree
• You have at least 3-5 years of experience in Order Management
• You have excellent English communications skills
• You have very good knowledge Supply Chain data management 
• Experience in using ERP systems like Microsoft Dynamics is a big plus
• Very good knowledge of MS Office Outlook, Word, Excel and Power Point
• Exceptional organizational and administrative skills, attention to detail yet mindful of the big picture
• Independent and conscientious way of working
• Communication and team skills

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million.  We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.

But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do:

• You will take in charge of supply chain for the South Korean market including logistics, customs, and product order
• You will also take care of all operational topics such as Magento maintenance, FTP, API
• You will identify any sort of bottlenecks in operation and suggest solutions to internal and external stakeholders, so that Emma can provide excellent service to customers
• You will support to build a customer service process
• You will handle 1st & 2nd level customer inquiries
• You will analyze customer needs and inquiries and build quantified data for continuous improvement of internal processes while keeping a high quality of customer service

Who we're looking for:

• You have completed a Bachelor’s Degree
• You are a native Korean with experience in Operations and/or Supply Chain for the South Korean market
• You are a native Korean speaker with excellent level of English communication skills
• You are a critical thinker and with excellent problem-solving skills to coordinate and tackle any challenges that may arise
• You have a sense of ownership and pride in your performance and its impact on company’s success
• You have a great interpersonal and communication skills

What we offer:

• A combination of personal and company growth to accelerate your career and help you reach your goals.
• The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
• Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
• To work and learn from experts in diverse fields and get to know your team members at exciting company events.

Become an Emmie

At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.

Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19: Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

Emma is transforming the world of sleep - and we want the highest performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.

If challenges thrill you, if you see opportunities everywhere, if you want to make an impact; look no further – Emma is the right place for you.

This is what you'll do:

• You support our Spanish-speaking customer service team by training and support of 1st level support staff 
• Responsible for establishing of first-class Customer Service for the Mexican Market   
• You will work across functions with other departments and define process improvements to ensure that customer service runs smoothly 
• Creating reports and controlling KPIs of Customer Service 
• You will make independent decisions that are within your field of work 

This is what you'll bring to us:

• You speak fluent Spanish and have a good knowledge of English. German is not required.  
• Passionate to provide our Customers the best Experience before and after sales to convert them in our ambassadors.  
• At best, you have gained your first practical work experience in the customer service area 
• You are an open-minded team player 
• Strong analytical skills and a structured way of working 
• You like to take responsibility and can work independently 

This is what we offer:

• Responsibility and decision-making authority from your first day
• The opportunity to work on challenging tasks that contribute to your professional growth
• Work independently and as part of a dedicated, international team
• The opportunity to help shape our company culture
• Make an impact initiating new ideas
• Work with and learn from experts in diverse fields
• Get to know your team members at our exciting company events

This is who we are:

We are Emma – The Sleep Company. We disrupt sleep by pushing the boundaries of what technology can do for rest. Our aim is to make a positive impact on people’s lives everywhere by enhancing their sleep.

We are one of Europe’s fastest-growing tech startups with 500+ team members representing over 40 nationalities at our headquarters in Frankfurt am Main, Germany.

Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to develop and advance professionally and personally.

Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Did we catch your interest? Do you think you're the right person to get our Branding to the next level?

Then directly apply through our application portal and become part of our outstanding team!

We are looking forward to receiving your application.