About the Role
This is an exciting opportunity to join Emma and our Return Operations team. You will be responsible for taking our return experience to the next level. You will drive the optimisation of our reverse logistics processes and platforms for all European markets, always focusing on providing a streamlined and effortless experience for our customers. You will be crucial for Emma’s growth in current and new markets. 🚀
What you'll do:
- Manage frequent interactions with our reverse logistics carriers and partners, ensuring best-in-class operational performance, customer experience and partner stability and reliability.
- Ensure a cost-effective reverse logistic setup, finding the right balance between cost efficiency and high quality.
- Develop a deep knowledge of our existing Supply Chain, with its internal and external main processes and key cost drivers.
- Have the autonomy to challenge the status quo, to increase performance maintaining enough flexibility during off-peak and peak seasons.
- Lead projects together with Tech to automate our operations bringing more stability, better customer experience, and less manual workload.
- Work together with internal stakeholders from Operations, Customer Excellence, and Country teams, to understand their needs and drive the changes.
- Support our training team in documenting and training our customer service agents, who are on the front line with our customers.
What we are looking for:
- You have 2+ years of experience working in Supply Chain Management for the FMCG/E-commerce/Retail industries.
- You can juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- You are analytically strong, can draw meaningful insights when looking at data and have a problem-solving mindset.
- As an excellent communicator, you easily manage various stakeholders.
- You are a strong, out-of-the-box thinker with great business judgment who creates outstanding solutions for complex problems.
- You are a team player and have excellent English skills (further foreign language skills is a plus e.g., French, Spanish, Italian).
- You have an entrepreneurial mindset and are willing to “roll up your sleeves.” Someone who can keep a holistic overview can structure complex problems and link cross-teams business implications.
What we offer:
- Pet-friendly environment, where you can bring your furry desk buddy;
- Discounts on our top-notch products;
- Health insurance including dentist;
- 24 days holidays / year +1 day/year at Emma (máx. 29 days);
- The opportunity to collaborate with multinational teams;
- Exciting events that aren't just team-building exercises but opportunities to create epic memories;
- All the tools you need to grow and ownership from the beginning.
Apply Now